How do clubs or hotels do quality management?

1. First of all, you need to check what kind of hotel it is and whether it is a star-rated tourist hotel. Generally speaking, you need to understand the following aspects: The concept of hotel service quality is to satisfy guests externally and make the management process smoother internally.

New service standards: simple, convenient, fast, fast and good.

Simple - work procedures should be as simple as possible, work instructions should be as simple and clear as possible, and feedback should be concise and to the point.

Convenience - Let guests feel convenient everywhere from entering the store to leaving the store.

Fast - Guests’ needs must be met as quickly as possible.

Agility - The waiter should be quick in response, be able to understand and respond to the guests' words and deeds quickly, and then provide services.

Good - after receiving the service, guests should have the feeling of "value for money". Such as attaching great importance to the use of guest history files. After a guest has checked into a hotel once, he does not need to register again for his second stay.

2. Guide the needs of customers and blur the setting of job intervals. The emergence of the golden key concept has broken the boundaries of service. Now many hotels are strengthening and generalizing the golden key concept.

Principle of differentiation: 100% meet the needs of guests and give full play to their own characteristics. His relevant information is recorded on the guest list.

When newlyweds check in, the hotel will carefully decorate the guest room with decorations to create a festive atmosphere, and the manager will present gifts. Guests who celebrate their birthdays in the hotel will receive birthday cakes and exquisite greeting cards from the hotel. Only when communication channels are open and all departments cooperate can we ensure timely and effective provision of services. Pay special attention to the details of the product.