Brief introduction of golden key

There is an interesting story about the origin of the word "protocol" in the history of the International Golden Key Organization. A story comes from Latin, meaning "custody", "management" or servant; But we prefer to choose another expression, that is, the derivative meaning of ancient French, which can help us find the development track of protocol in feudal times. The word is "Comte des cierge" (Count of Candles, that is, the person who keeps candles), who is responsible for satisfying the whimsy and desire of some nobles to entertain in luxurious places, as well as other needs). In ancient times, people who used to take care of caravans were called "concierges" all over the deserted border areas. This occupation eventually spread to Europe in the Middle Ages. In some famous government buildings, palaces and castles, the "concierge" became the "keeper of keys". /kloc-in 0/800, with the increase of land railways and cruise ships and the vigorous development of tourism, the "concierge" of modern hotels was born. On June 38, 1929, 1 1 Paris Hotel entrusted an agent to establish the Golden Key Association. The company's articles of association allow Golden Key to get tips by providing services. They found that this can improve the efficiency of customer service and establish a contact network in the city. Other European countries have also begun to establish similar associations. 1952 On April 25th, representatives from nine European countries held their first congress in Cannes, southeast France, and established the Union European Hotel des Porters des Grand Hotel, or UEPGH for short. Mr Ferdinand Gillette is a golden key. He is committed to the golden key cause, is the main founder of the golden key organization, and is known as "the father of LES CLEFS DO'R". 1970, UEPGH became "United International Porter Hotel". Referred to as "UIPGH", the establishment of this alliance symbolizes that not only in Europe, but also in different countries all over the world are striving to join the Golden Key Organization. 1994, "UIPGH" was renamed, and 1997 was renamed today's name. They are: Australia, Austria, Belgium, Brazil, Canada, China, Czech Republic, Denmark, Britain, France, Germany, Greece, Netherlands, China, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Mexico, Morocco and Norway. 1At the International Golden Key Annual Meeting held in Rome in June, 1997, China was accepted as the 3rd1member of the Golden Key International Hotel Organization. What is Concierge-noun, which means concierge, janitor and key keeper Les C 1efs d'Or [sound: lay clay door】noun, which comes from French and refers to an international professional organization composed of hotel golden key members who are committed to the service industry. With the rapid development of the world economy, you must be smart enough to make your life more comfortable. The concierge golden key is your best friend. Europeans realized the importance of protocol as early as 70 years ago. Americans began to learn and use the golden key service 40 years ago and realized the value of this reputable organization. In the United States, a very popular restaurant is usually the "golden key service" for everyone; This concept hotel is very familiar with. Since 20 years ago, Singaporeans and Hong Kong people in Asia have rapidly promoted this personalized brand service in hotels in Asia. Usually, hotel guests know to ask the concierge marked with the golden key which restaurant to eat or complete some reservations, but this is only the beginning ... Once the conversation begins, the golden key will change your life, which can help you, your company and even your family. Not only in this area, but also in other cities in the world, you can enjoy the meticulous service provided by the golden key. The concierge provides a wide range of services: providing guests with the latest popular information, current affairs information and information about various activities held in the city, buying tickets for opera houses and football matches for guests, or making plans for group meetings held outside the region. Meet the individual needs of guests, including planning to hold a formal dinner in a foreign city; Make travel arrangements for some big companies; Take care of the children of those who travel abroad and those who are trained abroad; You can even send goldfish for guests to friends on the other side of the world. Now, Golden Key International Hotel has more than 4,500 Golden Key members from 34 countries. Compared with Europe and America, Asian men choose to engage in this profession, and the number of members in China has reached nearly 500 (a few are women). Guests traveling in China are constantly deepening their understanding of the hotel golden key, so as to know how to get the help of the hotel golden key. In some big cities in China, the golden key agency service is located in the lobby of the hotel. In addition to managing and coordinating the work of porters and doormen as usual, they are also responsible for many other concierge duties. China is a 3 1 member of the international golden key organization. The Development of Golden Keys in China Hotels Now, in hotels in China, there are a group of young people who are dressed in elegant suits or tuxedos and have a pair of crossed "Golden Keys" badges on their collars. They are always polite, always smiling and always alert and cautious. They are members of the International Golden Key Organization (U.I.C.H)-Golden Key of China Hotel. The service concept of Golden Key Hotel is to make guests feel satisfied and surprised without violating the law. In particular, at present, China's tourism service must take into account six major contents: food, shelter, transportation, entertainment, travel and shopping. The one-stop service of hotel golden key is based on the needs of guests. For example, from picking up guests to booking, arrange cars to pick up guests at airports, stations and docks; Introduce special restaurants according to guests' requirements and reserve seats for guests; Contact the travel agency to arrange a tour guide for the guests; Help guests mark shopping spots on the map when they need to buy gifts, and so on. Finally, when the guests are leaving, help them buy cars, boats and air tickets in the hotel and help them check their luggage. If the guests need it, they can also use the golden key of the next city hotel to book the next hotel and implement the corresponding services that the guests need. Let the guests feel a kind of meticulous care from the beginning of contact with the hotel to leaving the hotel. Therefore, it is not difficult to imagine the influence of the hotel golden key on the urban tourism service system, the hotel itself and tourists. Hotel Golden Keys For Chinese and foreign business tourists, they are the general agent of comprehensive services inside and outside the hotel, people who can be trusted during the journey, loyal friends full of friendship, people who solve trouble problems and experts in personalized services. Hotel golden key service is a sign that the management level and service level of high-star hotels are mature. He is the embodiment of higher-level hotel management art based on the hotel's high-level facilities and perfect operating procedures. Hotel golden key service will have a far-reaching impact on the city or regional tourism image of its service system. Because the Golden Key of China Hotel is made up of a group of people who have rich service experience and a sense of historical mission and responsibility for China's tourism and hotel development. Their common task is to make China's tourism and hotel industry take over internationally, and at the same time establish a brand internationally. "The service of China Tourist Hotel is very good." In this way, China will attract more customers, enterprises will benefit and industries will develop. He has not only injected new vitality into the innovative service of the tourism hotel industry in various cities, but also is the driving force for the healthy and benign interactive development of the tourism service industry in various cities. The gradual rise of hotel golden key in China is the need of China's economic situation and the overall level of tourism development. It will become a brand in the tourism system of major cities in China, that is, it represents a service culture with hospitality and unique hotel characteristics, and it will become a tradition of the hotel industry in this city. China hotel industry will embrace the golden key in the 2 1 century. China Golden Key Network: Shenzhen Protocol Network: I love what I am doing now, because I have found my true self in this job. I think it will be the greatest satisfaction in my life when I am white-haired and still standing in the lobby wearing a tuxedo and greeting my familiar guests. I am proud that I can be a professional service worker all my life, because I help others every day. What the guests got from me was a surprise, and we also found a rich life in the surprise of the guests. We may not have a lot of money, but we will certainly not be poor, because we are rich in wisdom, experience, information, helping others, compassion, sense of humor, knowledge and skills to solve difficulties, loyalty and credibility, and of course, we have a loving family. All these constitute our life today. Young friends, a rich life is not hard to find. It exists in every day of our lives and in every surprise we bring to others. (1997 speech at the report meeting of Guangdong youth's advanced moral deeds) * * * Encourage China Youth Golden Key Chairman of China Golden Key Organization: Mr. Sun Dong China Golden Key Organization's motto is "Friendly hospitality is the foundation of service", China Golden Key Organization's working slogan is "Friendship, cooperation and service", and China Golden Key Hotel's mission is to provide efficient, accurate and thoughtful services to tourists all over the world. The motto of International Golden Key Organization Friendship and Service No matter where in the world, Golden Key will do its best to continue our mission: sincerely serve our profession, our hotel and even the whole tourism industry. —— Founder of International Golden Key Organization: Ferdinand Gilliat, chief protocol officer of China historical star-rated hotels and protocol manager of some four-star hotels of International Golden Key Organization, went to Huangpu by boat for discussion at the invitation of Sun Dong, and reached the cooperation intention of establishing agency service with hotels, which laid the foundation for the establishment of regional associations; First time to participate in the international golden key service theory training: On June 1994, Sun Dong was sent to Cornell University in the United States for further study. During this period, he participated in the first course of entrusted service and management organized by the college, systematically studied relevant theories and operations, and brought back a lot of information on entrusted service. After I came back, I passed on the knowledge I learned to other staff members of the Committee, so that everyone had a more comprehensive and profound understanding of the golden key service; Guangzhou Protocol Department's First Friendship Association: 5438+0994, 10 In June, the chief concierge of five five-star hotels in Guangzhou and some concierge managers of four-star hotels went to Huangpu by boat at the invitation of Sun Dong, and reached the cooperation intention of establishing inter-hotel agency services, which laid the foundation for the establishment of regional friendship associations; The first spread of golden key service: 1995. In March, Ou Yangwen, Deputy Director of White Swan Hotel, Sun Dong and Liu Zhiqiang, Directors of Entrusting Office, visited Beijing and Shanghai to learn about the entrusted services of hotels in the two places, exchange experiences and promote their own improvement. This visit has aroused great concern of many hotel senior managers and peers about the golden key; 1in may 1995, Sun Dong became a full member of the international golden key organization; 1995165438+10. In October, the first golden key seminar of China Hotel with the theme of "Golden Key Towards 2000" was held in Guangzhou White Swan Hotel, which marked the birth of the golden key of China Hotel. From September 65438 to September 0996, China National Tourism Administration and China Tourist Hotel Association gave support and guidance to the development of China Golden Key. In the same year, 1 1 held the second seminar with the theme of "The Golden Key of the Rising China Hotel" at Wang Fu Hotel. The development of China Hotel Golden Key has basically formed the direction of the national hotel golden key cooperation network. At the same time, the national hotel golden key began to discuss the golden key service theoretically. 199711In October, China District of Golden Key International became the 3rd1member of Golden Key International. In the same year, 1 1, the third seminar with the theme of "China Hotel Golden Key" was held in Nanjing, and the working slogan of China Hotel Golden Key Organization was formally put forward: friendship, cooperation and service; 1may, 998, China golden key service was listed as one of the hotel star rating standards. In June165438+1October of the same year, the fourth seminar was held in Dalian, with the theme of "China Golden Key Towards Prosperity", which marked the maturity of the golden key of China Hotel-the programmatic document of the International Golden Key Organization guiding the future development of China District-the future development outline of China Hotel was first formulated. 65438+1February 1999, the National Tourism Administration officially approved the establishment of China District, an international golden key organization, and put it under the management of hotel industry associations, with the name of Golden Key Professional Committee of China Tourist Hotel Association. In September, Sun Dong and Huang Guoqiang, on behalf of Golden Key International China District, went to Britain to attend the Golden Key International Council and reported on the preparations for the 47th annual meeting of Golden Key International. From June 65438+1October 2000 to June 265438+1October 2000, the 47th Golden Key International Conference was successfully held in China District. In March, Golden Key Professional Committee of China Tourist Hotel Association and International Golden Key Organization were officially registered in China District.