What if the hotel closes the offline list when checking out?

Contact the hotel front desk or contact the offline booking platform or travel agency.

When the hotel checks out, the offline list is closed, which may be due to the error of the hotel front desk operation, or the guests themselves did not pay attention to the source of the order, resulting in the offline booking settlement for online booking. In this case:

1. If the guest finds an error, he can contact the hotel front desk in time, explain the situation, ask for a refund of the overpaid money, or adjust the order status. If the front desk of the hotel does not cooperate, you can complain to the superior department or relevant department of the hotel.

2. If the guest didn't find the mistake, but found it after leaving the hotel, then you need to contact the offline booking platform or travel agency to explain the situation, provide relevant evidence and ask for a refund or compensation. If the offline booking platform or travel agency does not cooperate, you can complain to the consumer association or relevant departments. In any case, when guests check out of the hotel, they must carefully check the information of the order and confirm whether the source, price and check-in time of the room are correct. If you are in doubt or unclear, you can ask the hotel front desk or offline booking platform or travel agency in time.