How to start a new job as a supervisor in a hotel?

1. Be responsible for the daily management of the front office manager and the front desk reception team.

2. Attend the front office meeting to reflect the problems in the work.

3. Be fully familiar with all the rules, regulations, policies and procedures of the hotel and ensure that they can be implemented in this department.

4. Keep a good working relationship with colleagues in the team and other colleagues in the front office.

5. Responsible for the work arrangement of the front desk staff, check and urge the staff to achieve quality service in strict accordance with the work specifications and quality requirements.

6. Be responsible for organizing on-the-job training for receptionists to meet the requirements of the hotel.

7. Ensure that the personal hygiene standards and instruments of the reception staff meet the requirements of all aspects of the hotel.

8. Attendance, preparation of the team's staff schedule, reasonable arrangement of personnel on duty.

9. Replenish and receive stationery, statements and other articles needed for various work of this department.

10. Check and ensure the normal operation of department equipment.

1 1. Be fully familiar with the operating procedures of the hotel computer system to ensure that all employees can operate and use it skillfully.

12. Ensure that employees provide courteous and professional services.

13. Know the hotel room status, arrival and departure time of inbound and outbound passengers and main guests in time, make corresponding arrangements and arrange rooms reasonably.

14. Assist the front desk to check out during peak hours.

15. Strictly control, manage and check the making of room keys to prevent mistakes.

16. Check all the guest's messages to ensure that the guest receives all the messages in time.

17. Ensure that the e-mails/faxes of the guests are handled properly.

18. Perform and complete other tasks that need to be completed.