What should I do if my hotel booking with Meituan cannot be refunded?

The hotel reservation cannot be canceled, and you cannot apply for a refund if you do not check in.

There are three ways to solve this problem:

First, negotiate with the hotel to change the check-in time;

Second, negotiate with the hotel and let the hotel transfer the room on your behalf Sell. Many B&Bs can do this, but I'm not sure if hotels can do it. It is more likely to be sold during the peak season.

3. If you are unable to check in due to non-personal accidents, you can call Meituan’s platform and the platform will coordinate and issue a refund.

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Extended information:

Book hotels online What issues should be paid attention to

Booking online , it is recommended to choose a regular provider so that your reservation and stay can be protected. When making a reservation, please pay attention to check whether the check-in and check-out dates are correct; the name and contact information of the person who fills in the order must be true; pay attention to the special tips in the hotel introduction; choose a credit card guarantee for the reservation, and pay attention to the guarantee cancellation policy and time limit; submit the order After that, please confirm again whether the information is required.

After completing the reservation and submitting the order, please wait patiently for confirmation from the website. Once you receive the confirmation message, it means your reservation is successful. When you arrive at the hotel, go to the hotel front desk and state the name of the booking company and the name of the person staying in the order, and present valid documents (i.e. ID card, passport) to check in. Usually the hotel will require you to pay a deposit to guarantee payment of charges incurred during your stay.

Reference materials: /www.meituan.com/help/selfservice"target="_blank"title="Only supports selecting one link to take effect"gt; Meituan customer service official website