Traditional Culture Encyclopedia - Hotel reservation - I want to write a paper, the theme is "I provide a strategy for hotels"
I want to write a paper, the theme is "I provide a strategy for hotels"
Hello! First of all, I introduce myself as a college student. During the summer vacation, I worked as a waiter in Weifang Hai Xian Holiday Hotel. It was there that I fell in love with the hotel service industry, which also exercised me. I am grateful for this opportunity. I am willing to make suggestions for all hotels and contribute my meager strength. So I have the following thoughts. I wonder if your hotel culture has this idea. Maybe your hotel takes this sentence as its service tenet: the guest is God. But the following is.
Passengers are not "gods"
I think the core part may be more family service, because I have always regarded the cabin as my home in the air. The guests are all my relatives and friends, and the old people are all my parents. Children may be more like their own children, older than me, and may be regarded as my friends or colleagues. I don't quite agree that passengers are God, because I don't know how God serves and treats God, but I know I am. May know more about their needs and preferences, and be able to provide them with services in time before they speak.
However, people engaged in our service industry need this concept more. What do you say, leader?
The following are my experiences and feelings as a waiter:
We are engaged in the service industry, and I think we should also treat our guests as our relatives, friends and children, instead of treating them as the God we serve, as Wu Eryu did. Because at that time we paid more careful, more serious and more careful service. Let the guests feel at home, with the care of friends and the care of parents.
If this idea is put into the hearts of every waiter, the effect will be very good. Let the waiter work more carefully and have a correct attitude. The hotel will also have more guests coming and being well received.
Thank you for taking the time to see my opinion.
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