How should the hotel solve the problem of dirty rooms when checking in?

The room was a mess when you checked in. What measures should the hotel take:

1, if there is a clean room, change rooms for the guests immediately; And arrange the bellman to help the guests carry their luggage;

2. If there is no clean room, please ask the housekeeping department to send someone to clean it immediately;

3. While waiting for the room to be cleaned up, guests can be arranged to rest in the lobby rest area and provide simple drinks;

4. According to the waiting time of the guests, give them some comfort, such as sending a fruit bowl. The lobby manager can apologize if necessary. This is an attitude.

In the peak season, it is understandable that the room cannot be cleaned for a while, but guests must feel the sincerity of the hotel when dealing with it.