Kunming Consumers Association Complaint Hotline

The complaint hotline of Kunming Consumers Association is 12315. Complaint refers to the fact that the person whose rights and interests have been infringed has the right to assert his or her own rights to the relevant state agency regarding the illegal and criminal facts of the organization involved in the case of infringement of his legitimate rights and interests. The complainant is the person whose rights and interests have been violated. Consumer complaints refer to the behavior of consumers who purchase and use goods or receive services for daily consumption, and after having a consumer rights dispute with an operator, request consumer rights protection organizations for mediation and request the protection of their legitimate rights and interests. Consumer complaints can be made in the form of phone calls, letters, interviews, or the Internet. But no matter which form is adopted, the following contents must be clearly stated: First, the basic situation of the complainant. That is, the complainant’s name, gender, contact address, contact number, postal code, etc. The second is the basic situation of the respondent. That is, the name, address, phone number, etc. of the respondent. The third is the time, brand, origin, specifications, quantity, price, etc. of the purchased goods. The fourth is the specific circumstances of the damage, the time when the problem was discovered, and the process of negotiation with the operator. The fifth is shopping vouchers, warranty cards, copies of agreement letters, etc. The Consumers Association accepts the following complaints in accordance with the law: 1. Complaints about consumers being harmed due to stipulated rights. 2. Consumer complaints against operators for failing to fulfill stipulated legal obligations. 3. Complaints about farmers purchasing and using production materials such as seeds, fertilizers, pesticides, agricultural films, agricultural machinery and tools directly used in agricultural production, and their rights and interests are harmed. The Consumers Association will not accept the following complaints: 1. Disputes between operators; 2. There is no clear respondent; 3. The operator has truly explained to consumers in advance the existence of defects in the product; 4. The parties to the dispute have reached a settlement ( Mediation) agreement and has been performed, and there are no new reasons and relevant basis; 5. Disputes arising from investment, reproduction, etc.; 6. Consumers cannot provide any necessary evidence.