Reception etiquette and standard standing posture

Standing posture is an instinct of human beings, and it is the posture of a person standing. What is the standard standing posture of reception etiquette? The following are some of the contents I collected, hoping to help you.

The reception etiquette stipulates the posture of standing. First, the basic requirements of standing posture: correct, steady, cordial and natural.

When standing, be sure to avoid poking your neck, hunching over and shrugging your shoulders. Don't put your hands in your pockets, don't shake your legs and feet involuntarily, and don't look around.

Second, the type of standing posture

(1) Standardizing stance: The correct etiquette stance is to hold your head up, look forward, hold your chest out, put your shoulders flat, naturally droop your arms, tuck in your abdomen, stand upright with your legs together, with your toes in a V shape and your body center of gravity between your feet. Men's feet are separated, slightly narrower than their shoulders, and their hands naturally droop; The lady's legs are close together, her toes are V-shaped, and her hands naturally droop or come together in front of her abdomen.

(2) Fork-handed stance: that is, cross your hands in front of your abdomen and put your right hand on your left hand to stand upright. In this standing position, men can separate their feet by no more than 20 cm. Women can use a small T-step, that is, one foot is slightly forward and the heel is on the inside of the other foot. This kind of standing posture has a little freedom and relaxation in solemnity. When standing, the center of gravity of the body can also be changed between the feet to reduce fatigue, which is the standing posture chosen when standing for a long time.

Third, the taboo of standing posture

(1) Avoid holding the desktop for a long time.

(2) avoid physical instability. When cleaning the blackboard, the teacher should stand steady and not shake violently all over, which will damage the interviewer's classroom image.

(3) Avoid fixed position. Don't stick to the position of the lecture, but move it appropriately.

(4) Avoid standing sideways. Psychological research shows that standing sideways and facing the blackboard shows that psychology is closed, which is not conducive to expounding the teaching content and leaves the examiner with the impression of lack of literacy.

(5) Avoid moving the center of gravity too fast when standing. When standing, the center of gravity is left and right, showing lack of self-confidence, emotional tension and anxiety.

(6) Avoid staying away from the lecture table and stand in the left front corner or right front corner of the podium.

(7) Avoid teachers crossing their hands on their chests or behind their backs. These behaviors will give the examiner a sense of arrogance.

Reception etiquette standard 1. Image etiquette standard

Polite hospitality and warm service are not enough. Hotel receptionists should also pay attention to their own image etiquette norms. Men's hair should not be too long, greasy and scalp. Ladies' hair should be washed and tied, and exaggerated hair accessories should not be worn. Only use light and generous hair accessories, and don't cover your eyes or face with your hair.

Facial modification: men should not grow beards, their faces should be fresh and pleasant, and their breath should be fresh. Ladies should wear light makeup, but not too much rouge and gouache. They should just do a little grooming, brush their eyebrows and apply lipstick and rouge lightly.

Body modification: don't grow nails, ladies can't wear bright nail polish; Take a bath often, don't smell, and don't wear too much perfume.

2. Reception etiquette norms

When the guests come to the counter, they immediately put down the documents they are processing, greet them politely, and show their professional training, competence and ability to serve the guests.

For the guest's consultation, listen carefully before answering. Be patient when answering questions, and apologize if you are not allowed to answer. Excuse me, please wait a moment. Can I ask for you? After asking, give feedback to the guests.

3. Etiquette norms

The receptionist of the hotel is the image spokesperson of the hotel; . Therefore, the receptionist is required to sit, stand, walk and walk naturally and maintain a good mental outlook.

The receptionist should pay attention to your standing posture, sitting posture, body language, eyes and smile at work; At work, always with a natural smile, showing an amiable attitude, can make guests feel easy to approach. Don't make small gestures, cover your mouth when yawning, and don't scratch your nose, dig your ears, pick your teeth and other indecent actions.

Don't show laziness, stand upright, don't shake your body, don't stand against walls and cabinets or squat on the ground, don't tilt your head and don't make faces. Use the right words, don't offend the guests, and don't need flattery. Your voice should be soft, neither too loud nor too small, and you should clearly express what you want to say. Always smile.

Basic Etiquette of Reception Etiquette (1) Address Etiquette

Address etiquette refers to the address that service receptionists should use properly when talking or exchanging information with guests in their daily work.

1. The most common addresses are "Sir", "Madam" and "Miss". When we know the names of customers, we can use their surnames to show our familiarity and attention to them.

2. When you meet a gentleman with a position or title, you can add the word "Mr." before the position or title, such as "Mr. President" and "Mr. Professor".

Note: It is forbidden to greet guests with "Hello" in service reception. Even if the guests are far away, they should not shout so loudly, but should take the initiative to address them respectfully.

(2) Greeting etiquette

Greeting etiquette means that the service receptionist expresses cordial greetings and care to the guests in different polite languages according to the time, occasion and object in daily work.

1. When you meet a guest for the first time, you should take the initiative to say "Hello, what can I do for you?"

2. When saying goodbye or farewell to the guests, we should also pay attention to greeting etiquette, such as "Goodbye, please walk slowly".

If the guests are sick or uncomfortable, they need to show concern, such as "Please take care" and "Shall I call a doctor".

(3) Response etiquette

Answer etiquette refers to the etiquette when answering questions from guests in service reception.

1, when answering the guest's questions, stand and talk, listen attentively, don't look sideways and be absent-minded; Always stay in high spirits during the conversation, don't be dejected and despondent; Speak with a smile, be cordial and enthusiastic, and not be indifferent; Slow response, need to communicate and deepen understanding with expressions and gestures when necessary.

If the guest speaks too fast or vaguely, you can say "I'm sorry, please speak slowly" or "I'm sorry, could you please say it again?" Never show impatience or impatience to avoid unnecessary misunderstanding.

3. For questions that can't be answered or can't be answered clearly at the moment, you can apologize to the guests first, and then answer the inquirer after asking or asking for instructions. When you promise the guest to answer later, you must keep your promise.

4. When answering the guest's questions, you should also be tactful, articulate, speak softly and have a moderate voice. At the same time, you should automatically stop your other work during the conversation. When you meet multiple questions, take your time and answer them one by one.

5. Respond to the reasonable requirements of the guests as soon as possible; Excessive or unreasonable demands on guests should only be calmly and politely refused, such as "I'm afraid not", "I'm sorry, we can't meet your requirements" and "I need to discuss this with the leader". And always show enthusiasm, education and manners everywhere.

6. Don't be complacent when guests praise your good service. Keep a cool head and give a humble answer with a smile, such as "Thank you for your compliment" and "This is what I should do".

(4) Greeting etiquette

Welcome etiquette refers to the etiquette of reception service personnel when welcoming guests. This kind of etiquette can not only reflect our welcome and attention to the guests, but also reflect the specifications and thoughtful service of the reception.

1. Speak standing when welcoming guests, and cooperate with expressions, body language and polite expressions when necessary; For the old, weak, sick, disabled and young guests, we should take the initiative to help and take emergency measures at any time.

2, for important guests, if necessary, should organize managers and service personnel lined up in the hall or at the door to welcome, the team should be lined up in a row, full of energy, neatly dressed, smiling.

(5) Operating etiquette

guide

1, when guiding the guests, walk in front of the guests on the left, keep a distance of 2-3 steps, and move forward with the pace of the guests.

2. In case of turning or steps, turn around and signal the guest "Please be careful".

When leading the guests, use polite expressions such as "Please follow me", "This way" and "Please come inside".

You should be behind the guests when seeing them off, about half a step away.