Summary of excellent front desk work

Be responsible for answering and transferring telephone calls at the front desk, do a good job in telephone consultation, receive customers who consult Universiade models, record customer-related information and classify it by region, and carefully record important matters and convey them to relevant personnel without omission or delay. The following is a summary of my excellent front desk work for you, hoping to help you!

Summary of excellent front desk work 1 20__ has passed, and I have been a front desk for nearly 9 months unconsciously. The front desk has not made a huge and direct contribution to the development of the company like the business, marketing and finance departments of the company, but since the company has set up this position, the leaders definitely think it is necessary to exist. After thinking, I think that no matter what position or job, it is a part of the company's overall organizational structure and is for the company's overall goals. During these nine months, with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Of course, there are still many shortcomings to be improved. Now I will summarize my work in the past 20 years as follows.

First, the daily work of the front desk

1. The receptionist is the first person to show the company's image. From June to February, 20__, I treated every visiting customer warmly in strict accordance with the company's requirements and guided them to the relevant office. I greet the door-to-door salesmen politely and file their practical business cards and brochures for future work.

2. Answer and transfer calls, copy faxes and distribute letters, and seriously answer any incoming calls, with an accuracy rate of 98%; Be able to deal with harassing calls tactfully and reasonably, and improve work efficiency; When sending a fax, pay attention to whether the other party has received it and whether it is complete and clear. When copying, pay attention to the integrity of the copied data to avoid the omission of the copied data. If there is a letter, it will be handed over to the relevant personnel in time.

3. Dealing with temporary events When it is found that there is not enough water in the drinking bucket, it will ask Dahe people to deliver water in time. When the items needed by the front desk are not enough, they will apply for purchase in time, such as paper towels, copy paper and disposable paper towels. When the printer is out of ink, it will call the ink adding business personnel to add ink. When the office phone bill is running out, go to the business hall to deposit it in advance. If the items in the office are broken, such as the air conditioning switch and the lights in the bathroom, they will call the state-owned property in time to let the property master check the reasons and let the property master install the equipment that needs to be bought by himself. The fault of the switch attendance machine is directly solved by contacting the merchant after sale. If there is a problem with the telephone line, ask the telecommunications bureau for help. In short, we will find a way to solve the problem in time.

Second, the comprehensive affairs work

1. Book rooms, air tickets, tickets and birthday cakes. When the employees of the project department need to book air tickets or air tickets on business trips, I will contact the ticketing in time and keep track until the air tickets are delivered to the company, which will affect the travel of the business travelers for free; So far, about 70 tickets have been booked. For leaders or colleagues who need to make a reservation when they come to Zhengzhou for business, I will confirm the hotel details by text message or telephone after making a reservation; And the employee's birthday cake reservation. I will confirm the time with the staff the day before the reservation. On my birthday, I told Wang Lanying that there would be a daily blessing in OA, and I ordered 17 birthday cakes in 20 years.

2. Filing documents and registering office assets. The training materials and confirmation forms received by the project department personnel are classified according to the file bag; The newly purchased books in the office will be stamped by Zhang Lixian and numbered to facilitate asset management. There are 37 books in the office at present. Other office equipment (such as notebooks, CDs, sockets, etc.). ) are also registered in detail, and employees also sign and register according to company regulations when borrowing.

3. Attendance statistics The attendance details before 25th of each month come from the attendance machine. If you don't know, you can check with everyone by email, and then make a statistical summary, which can be sent to Wang Lanying on time.

4. Organize employee activities. Organize employees to go to Agricultural University at 5 pm every Wednesday. Through activities, we can improve our team consciousness and exercise. It's cold recently, and fewer people are willing to go out. During this period, we organized a table tennis match, but the effect was not a perverted dream, which is also a place that needs to be improved in the future.

Third, other work.

While completing my own work, I also help to complete the work of other departments. Such as assisting the personnel of software project department to bind project documents; Assist Xue in the marketing department, and work with him to send gifts to customers and make tenders. In this process, I also gained some new knowledge.

Fourth, shortcomings in the work.

1, when purchasing office supplies, I didn't make a good plan and didn't consider it comprehensively enough. I only saw what was missing. This requires self-improvement.

Pay more attention and worry about yourself in the future.

2. There was an error in attendance statistics. Although it was corrected at that time, it had little impact, but it also reminded me of the importance of being careful. After the attendance is completed, you must check it carefully and confirm it before sending it out. There are also some letters of the same type. If you send it out with mistakes, it is easy for others to think that you are a careless person. Although this kind of mistake only happens occasionally, it must be avoided as much as possible.

The effect of organizing outdoor activities in recent winter is very bad. In the middle, I also discussed with Zhang Li to do indoor activities, provide chess, checkers and other activities suitable for indoor play, and organize their implementation, but this still failed to achieve the effect of outdoor activities. The solution to this situation is still under study.

Five, 20__ year work plan

1, improve your initiative and communication skills, pay more attention, be careful and do more comprehensive research in all aspects, so as to complete the work better.

2. Strengthen communication with all departments of the company. Knowing the development of the company and the working data of various departments, with these knowledge reserves, on the one hand, you can answer customers' questions in time and accurately, and transfer calls accurately; Or simply answer customers' questions within your power. In the past year, I am very grateful to Zhang Li for his help. She taught me a lot with enthusiasm and patience, and she trusted me. I am honored to have such a colleague and proud to be in such a company that treats employees well. In the new year, I will work harder and grow with the company. I also wish the company a better and better new year!

Summary of excellent front desk work 2 New Year's Day has arrived, and a year has passed unconsciously. This year, there is bitterness, bitterness and sweetness. Every day, we sincerely serve the public, touch the public with sincerity, reap a share with hard work, and win the recognition and respect of customers while paying sweat. The current work is summarized as follows:

As front-line employees, we should strengthen our business skills, so that we can be handy in our work and better provide convenient, fast and accurate services to our customers. With customer satisfaction and business development as the goal, we will do a good job in service and establish a good window image of enthusiastic service, so that every customer will be happy and return home satisfied.

As we all know, within the jurisdiction of the _ _ Union, the credit union is a busy point. During the peak season, the average business volume per person per day will reach more than 200. Therefore, such a working environment forces me to constantly remind myself to be serious in my work and operate in strict accordance with various rules and regulations. I have been insisting on myself for a year, and with my efforts, I personally did not have a liability accident.

While doing my job well, I made a rule for myself in my mind: three people must have my teacher, and we must do everything possible to learn what we can't, and master the credit accounting statements as soon as possible, so as to make people without me and people without me. In mid-September this year, I was lucky enough to participate in the business skills competition. The elites I met in the competition were both happy and stressed, and the results were not outstanding. While summing up experience, I also cheer for myself. Tomorrow, I must be on the podium of honor. In the same month, I also participated in the communication and study meeting of Tonglian Station organized by the Municipal Associated Press. Through this meeting, I learned a lot, while affirming my achievements, I also realized my own shortcomings. Although there are more than ten recommendations, I am determined to strengthen my literary accomplishment and contribute to the development of Tonglian Station.

Over the past year, under the leadership of the unit leaders and the care and guidance of my colleagues, I have actively participated in the study of political theory and business knowledge, consciously abided by laws and regulations and various rules and regulations of the unit, and at the same time studied business knowledge diligently to continuously improve my work skills. Looking back on my work in the past year, I have a clear conscience. At work, I am loyal to my duties and do my best. Banks belong to the service industry, and my job makes me face many customers every day. To this end, I often remind myself that being kind to others is being kind to myself. In the busy work, I still insist on sincere smile service, patiently and meticulously answer customers' questions, and I try my best to tolerate unreasonable customers.

How time flies! I have worked in the company for a year in a blink of an eye. During this time, I have gained a lot and felt a lot. Since taking office, I have actively adapted to the company's new working environment and brand-new front desk work. While earnestly performing my duties, with the help of my superiors and colleagues, I can finish all the tasks assigned by my superiors on time and excellently. At this moment when the old and the new alternate, I will summarize the work of this year as follows:

First of all, understand the importance of the position of front desk clerk

To do a good job as a front desk clerk, we must deeply understand the importance of this position. The position of the front desk not only reflects the image of the company, but also is the first impression of foreign customers on the company. The front desk is also the window of the company's external image, and every word and deed represents the company. The image of the front desk is the image of the company. The workload in the past week was relatively easy, mainly cleaning up the office environment, attendance, reception, printing, copying, closing the window after work, and leading temporary work. Perhaps because of lack of social experience, the work task was not very good. I hope to make progress in the future. From the practice these days, we can conclude that it is not easy to do some simple things well, so we should do simple things seriously, repeatedly and happily!

Second, keep learning, expand knowledge and improve coping ability.

In the process of work, we should be good at summing up, be diligent in thinking, gradually improve ourselves in the process of continuous learning, and gradually plan and integrate complex things. Correct your mishandling in time and try not to make the same mistake again.

Third, their own requirements.

1, as a desk clerk, besides working hard, I should also pay attention to communication with various departments. Understand the development of the company and the work content of each department. With these knowledge reserves, you can answer the questions of visitors in time and accurately, and transfer the calls of callers accurately.

2. In accordance with the provisions of the premise, but also pay attention to methods, a firm attitude, euphemism, and strive to improve the quality of service.

3. Be considerate and careful in doing things. You can't make a big mistake because of some small problems, you must think of the consequences first.

4. Work progress and problems encountered in the process of work should be fed back to the superior because they cannot be handled in time.

In 20__ years, I will continue to learn and improve myself, actively cooperate with the company's progress, and do my bit for the company's future development.

Summary of excellent front desk work 4 Looking back at the front desk work in the first half of the year, I also felt a lot. It wasn't long before I came to the company. In more than half a year, I have also made great progress. Under the leadership of my colleagues, I can now do a good job at the front desk, get affirmation, and feel that I have changed a lot. In this regard, I also want to sum up my front desk work in the first half of the year.

From front desk service, front desk communication to reception, there are actually many things to do, and the front desk of our company not only does some welcoming work, but also has many personnel-related things to do, such as placing job advertisements, finding suitable people to come to the company for an interview, doing a good job in the early stage of the interview, and personnel-related entry and exit. In fact, I haven't learned these things before, but I just came here without a foundation. My colleagues also came to teach me seriously and gave me a lot of help. Many problems also appear on me, and I try to change them. In fact, I ask a lot every day, but my colleagues also take pains to teach me to integrate into the company as soon as possible and do my job well. From the beginning, I knew nothing. After half a year, I can say that I can do anything for the leader as long as I give it to me. What I have learned makes me feel that the atmosphere of the company is very good and everyone is United.

At work, it can be said that the first half of the year was full of twists and turns. The change of the company's working style and some demands also made me feel great pressure when I was doing my work. In terms of recruitment, there are actually many problems to be solved. There are recruitment needs, but many times we can't find suitable talents. For various reasons, we also have to worry about security. Many people are looking for jobs locally, but some of our positions need to go abroad. Although we interviewed some by video, some work was not done well in the end, and my experience was insufficient. But I also tried my best to do it, but the rest of the work is certain.

Half a year's time has made me mature a lot and know how to be a good receptionist. Besides my ability and experience, I have to be more proactive. I have found some problems myself, so I can change them in the future and get more recognition in my post, so I can keep trying to do better.

Summary of excellent front desk work 5. For this job, I can do my job seriously and practically. Although I just act as an ordinary protagonist, this protagonist is not only as simple as collecting money, but also has many complicated procedures. During my work, I learned a lot of experience and gained a lot of knowledge.

However, as a cashier, you must have an enterprising, enthusiastic, proactive and thoughtful attitude to serve every customer. Occasionally, I will encounter many unpleasant things at work, but I must overcome them without negative emotions, because this will not only affect my mood, but also my attitude towards customers.

I meet different guests every day, and different guests have different tempers. We should provide different services for different customers, because the unchanging aim of this industry is "customer first". When dealing with customers, we should always smile and provide polite service to make customers feel friendly. Even if we encounter some unpleasant things in the service work, if we still greet them with a smile, unreasonable guests have no reason to lose their temper. The so-called "meet and laugh" will make customers happy and comfortable.

Although this is just a simple cashier, it is so insignificant to others, but it has taught people a lot of truth and improved our own quality. Keep learning, constantly improve self-moral cultivation, and constantly improve self-service skills. "Only learning can constantly sharpen a person's character, improve moral cultivation and improve service skills. Even an ordinary cashier can walk the sky we want as long as she keeps moving forward!

The following are some ideas that I personally realized during my work that I must understand and ask myself:

1, anxious about what the guests are anxious about, thinking about what the guests think.

Every day, I will meet different types of customers and provide different types of services for different types of customers. Its service tenet remains unchanged: customers are God!

Step 2 smile at customers

Let customers feel at home with the most intimate side. Even if you encounter unpleasant things in the checkout service, you can still say hello with a smile. I believe that no matter how unreasonable the customer is, there is no reason to lose his temper.

Don't make uncertain promises to the guests.

When the needs of the guests need the assistance of other departments or individuals, they should consult clearly before making a decision, because the guests want the most accurate answer. But in any case, it doesn't mean that you can't try your best to solve the problem for the guests. The key is to let the guest know that his problem can't be solved immediately, and you are really trying your best to help him.

Many guests asked the front desk to issue more invoices, but we refused, and suggested that guests can tip at other business points and include them in the room charge, which can not only increase the income of the hotel, but also meet the needs of guests, but must not violate the principle in order to echo the guests.

4, study how to make up for the mistakes of colleagues and departments, to ensure that guests check out in time, so that guests are satisfied.

The cashier at the front desk is the last department that guests contact before they leave the hotel, so they usually complain to us about the hotel service when they check out, and these problems are not caused by the cashier. At this time, it is best to avoid shirking or blaming the departments or individuals that have caused difficulties. The style of "making much ado about nothing and hanging high" is the least desirable. Instead of making up for mistakes, it makes guests doubt the management of the hotel, thus deepening the distrust of guests. Therefore, to play the intermediary function calmly, the cashier should explain the situation to other individuals or departments and ask for help. After the problem is solved, ask the guests for advice. At this time, guests are often influenced by your enthusiasm, thus changing the initial bad impression and even establishing a close and trusted relationship between customers and us.

5, continuous learning, and constantly improve their moral cultivation, and constantly improve their service skills.

Constantly self-study, constantly sharpen their personal character, improve their moral cultivation, improve their service skills. Let's take vigorous steps and keep moving forward so that we can fly high in the sky.

Believe me, I can do better. Thank you for your appreciation. I love this job, and I will do it well! Dear colleagues, fight side by side for us. Let's go