About hotel regulations and management system

A, work must be in accordance with the provisions, wear work clothes, work shoes, wear number plate, unified hairstyle, only allowed to wear flesh color. (Black Sox male employee).

Waitress: Wear light makeup at work, not heavy makeup, long hair should be rolled up, short hair should not be over the shoulders, stay in the sea should not exceed the eyes, hair should not be dyed, and exaggerated hairstyle should not be combed.

Attendant: I don't dye my hair, I don't have a beard, and I often shave.

Fourth, don't grow nails and don't apply colored nail polish. Strong perfume is not allowed.

5. Bracelets, earrings, necklaces and other accessories are not allowed to be worn during working hours.

Six, work clothes should be clean, no oil stains, no wrinkles.

Seven, before going to work are not allowed to eat garlic, green onions, betel nuts and other irritating, smelly food, can not eat high alcohol content things, drinks.

Eight, can't do unsightly actions in front of guests, such as scratching, picking nose, digging ears, combing hair, picking teeth, yawning, etc. Cover up properly when sneezing.

Nine, check the appearance, the instrument should be placed in the bathroom or in a remote place that the guests can't see.

Ten, any violation of the above provisions of a deduction of 5 yuan, again deducted half a day off, three times deducted a day off.

Health work system

I. Personal hygiene

First, take a bath frequently, change clothes frequently, wash your hair frequently, there is no dandruff, and your body has no odor.

Second, the work clothes should be washed and changed frequently, and there should be no oil stains, wrinkles and peculiar smell.

Third, wash and dry after urinating.

B. Regional health

A, the ground without sundry, tables and chairs neat and beautiful as required.

Second, the desktop is free of oil stains and dust, and the tableware is free of damage, oil stains, dust, water drops and tea stains. Tableware must be disinfected.

Third, the workbench should be clean and tidy, the items should meet the requirements, and the trays and kettles should be clean and stain-free.

Fourth, no littering, no spitting. Pick up the sundries on the ground and pay attention to public health.

Five, doors and windows, walls should be kept bright, no dust, no oil stains, no cobwebs.

Six, the bathroom should be kept clean, tidy, no smell, sanitary tools in order.

Seven, each team health shards all-in to people, send someone to take turns on duty every day, keep clean. Clean every Saturday.

Eight, in violation of the above provisions, depending on the seriousness of the punishment 5-20 yuan.

labour discipline

Get to work ten minutes early, change your work clothes and check your gfd.

2. Stand up regularly during working hours. Don't lean against the wall or chair. Don't get together and chat. Stand up regularly in your own area during working hours and greet guests with a smile. It is forbidden to use the workplace as a rest place, and offenders will be fined 5-20 yuan at a time.

Third, when you meet guests and bosses, you should take the initiative to say hello and nod, and you can't turn a blind eye. Offenders will be fined 5-20 yuan at a time.

When the guest comes, say welcome, pull up the chair and give up your seat. Please use polite expressions in the service process. Guests should thank them for paying the bill. When they leave, they should see them off. Please walk slowly, and sincerely welcome the guests to come next time. Use polite language (see them off at the door). Offenders will be fined 5-20 yuan at a time.

Don't quarrel with the guests, remember that the guests are always right, and don't ask the guests for items and tips. If the guests don't pay the bill due to attitude problems, the losses caused to the hotel shall be borne by myself. Depending on the seriousness of the case, a fine of 20-200 yuan will be imposed.

Six, pick up the guest's items must be handed over to the bar or the next higher level leadership custody, and get in touch with the guests as soon as possible, are not allowed to stay hidden, to be. Once found, a fine of 20-200 yuan will be imposed at your own risk.

Seven, in case of more guests, shall not leave without authorization. If you leave your post, you should report to the foreman (including going to the toilet), and the foreman can only leave after arranging personnel to fill the post. Otherwise, I will bear the consequences, and I will be fined 20 yuan every time.

Eight, are not allowed to run in the restaurant, are not allowed to be loud and noisy in restaurants, boxes, public places, offenders will be punished according to the seriousness 1-5 yuan.