What are the responsibilities of the hotel manager?

Responsibilities:

1. Under the leadership of the general manager, be fully responsible for the management of the hotel's guest room department and the normal daily operation of the hotel room department;

2. Based on the hotel's budget, the hotel's market environment, the department's historical data and actual conditions, prepare the department's annual budget (mainly including linens, uniforms and cleaning equipment), submit it to the general manager for approval and then organize its implementation;

3 , formulate and update the business management system, operating procedures, and job responsibilities of the guest room department, and inspect the implementation and execution of rules and regulations;

4. Strictly control operating costs and expenditures, and organize quarterly inventory of linens and uniforms , organize replenishment in a timely manner according to the hotel's inventory standards, control the amount of guest room supplies and cleaning supplies, and spot-check usage to avoid waste and ensure that the budget is completed;

5. Regularly inspect the subordinate departments to check the work progress, Spot-check service quality, correct deviations in a timely manner if problems are found, and ensure the smooth progress of daily work;

6. Responsible for checking the equipment and facilities in the area, checking the quality of the rooms prepared to receive VIPs that day, and ensuring that the rooms are in the best condition , proactively adapt to the needs of market competition;

7. Responsible for greeting and seeing off distinguished guests, personally visiting sick guests and long-term guests, and striving for repeat customers;

8. Visiting guests regularly to understand them Respond to the needs of guests, listen to their opinions with an open mind, accept complaints from guests, handle and solve difficult problems that subordinates cannot solve in a timely manner and report to the general manager, and effectively provide personalized services;

9. Responsible for guest supplies Control, establish guest room equipment files, and work closely with the engineering department to maintain the best guest room status;

10. Accurately collect business information, conduct in-depth analysis, and make timely and scientific decisions on various major issues ;

11. Do a good job in the department's service quality inspection work, follow up on the weak links found in the service quality inspection, and improve the hotel's overall service quality level;

12. Effectively control manpower , consumption of material and financial resources, maintain the hotel's service characteristics and maintain service quality;

13. Responsible for horizontal contact with managers of finance, engineering, catering and other departments to ensure the consistency of hotel services;

14. Develop training plans, guide and inspect employee training in each department, be personally responsible for the training, assessment, supervision, work evaluation and use of directly subordinate employees, and effectively mobilize their enthusiasm.

How to be a good hotel manager:

Store managers are hotel management cadres. They are the backbone of the hotel. They are responsible for the hotel's strategic decisions and fully understand and communicate the hotel's strategic decisions. , to stimulate employees' enthusiasm and morale, so that employees' abilities can be improved and their performance can be increased.

1. Passion for continuous learning:?

The most important thing in the era of knowledge economy The obvious feature is the explosion of knowledge. If you want to become a qualified hotel manager, you must combine the characteristics of your own department's work, constantly supplement and enrich professional knowledge, and constantly learn from the experience of your peers. While improving the level of professional knowledge, you should also constantly supplement Learn some management knowledge, such as financial management, human resources management, time management, performance management, team management, project management, etc.?

2. High degree of execution:?

Hotel The minister is in the middle position in the hotel management structure, playing the role of a bridge between the previous and the following. The strength of his execution is one of the important indicators to verify his ability level.

If you want Huangshan Tiandu International Hotel to become A qualified department manager must have strong execution ability and strictly implement the hotel's decisions, leadership instructions and other temporary work arrangements, so that any decisions of the hotel can be conveyed to the grassroots employees through the hotel minister, and through The hotel manager and the staff work together to achieve good results. To improve execution, the hotel manager must do the following:

① Carefully understand the leadership’s intentions;

②Confirm with the leader your understanding of his relevant instructions and arrangements;

③Effectively decompose the leader's instructions and arrangements;

④Arrange the decomposed work To appropriate employees, and formulate specific work measure plans and inspection plans;

⑤ Maintain continuous communication with employees, and work together with employees to implement each work measure plan in place;

⑥ Summarize the work results with employees, formulate a work summary, and report to the company leaders;

⑦ Encourage and affirm the outstanding characteristics of subordinate employees at work Their achievements enable employees to be motivated and recognized.?

3. High resource integration ability:?

When a job in the hotel is assigned to a hotel manager, the hotel The minister should fully consider the resources available to him, such as: human resources, financial resources, time resources, leadership support resources, cooperation resources from other departments, etc. A qualified hotel minister should be able to use these resources effectively Integrate them to achieve comprehensive effectiveness, so that the leadership's work arrangements can be effectively implemented.?

4. Effective authorization:?

Some of our hotel ministers usually only care about how to Arrange jobs for employees regardless of whether the responsibilities and authorities match. If you want to be a qualified hotel minister, you must study how to effectively authorize employees. Through authorization, match the responsibilities and authorities of employees so that their Ability can be improved in actual work.