What is the difference between a concierge and a doorman?

According to the website, concierge and doorman have the following differences:

Different job responsibilities. Duties of the doorman:

1. Provide luggage and luggage storage services for guests.

2. Provide entrusted agency services for guests in need. Provide umbrella rental service for guests in rainy days.

3. Ensure that everything recorded in the log has been implemented.

4. Make sure the received luggage and parcels are safe and stored in proper places.

5. Check the room allocation list of all arrival and departure teams in advance.

6. Record the unfinished work to the next shift.

7. Manage the luggage room, ensure that the luggage room is clean, receive and store luggage and any other items, and handle the guests' left-behind items according to the correct procedures.

Responsibilities of the concierge:

1. Master the guest room status and guest status.

2. Grasp the passenger flow of the day and check the departure information of important teams and in-store activities on that day.

3. Check the health and safety of the luggage room, find hidden dangers in time, and count the overnight luggage.

4. Clean the concierge desk, luggage cart and luggage room regularly.

5. Check luggage service appliances, including luggage carts, special vehicles for the disabled, umbrella stands, etc. To ensure that they are in good condition and can be used safely.

6. Do a good job in luggage delivery service to ensure the safe and punctual delivery of luggage.

7. Make handover records and handover records, focusing on customer complaints, emergencies, VIP guests' luggage and services.