Traditional Culture Encyclopedia - Hotel reservation - Is it illegal for employees of Kempinski Hotel Changsha to replace 6 bottles of Feitian Maotai for customers?
Is it illegal for employees of Kempinski Hotel Changsha to replace 6 bottles of Feitian Maotai for customers?
First, the relevant situation. On September 9th, 20021year, it was reported that Mr. Liu, a customer, spent more than 40,000 yuan to buy two whole cases of *** 12 original bottles to thank him for his kindness. Flying Maotai? Take it to the Chinese restaurant of Kempinski Hotel in Yuhua District, Changsha. When he checked out, he found that his Maotai had been transferred, so he called the police.
In this regard, Changsha police responded to a high-profile journalist and said that the matter is still under investigation and relevant notices will be issued later.
An investigation by extreme journalists found that since this year alone, there have been many incidents in which hotel waiters stole Maotai. Some lawyers said that if the police confirmed that the waiter involved did change the bag, it was suspected of theft.
Second, why is this happening? So, why is this happening? In my opinion, this situation is mainly due to lax hotel management. First of all, we should know that human nature is difficult to judge, and whether there will be theft is unknown, but if the hotel has been strengthening management and strict requirements, then employees may not make such mistakes. Secondly, the weakness of human nature, most of human nature is very greedy, and they may want to take away good things, but this greed is very bad, and sometimes it will violate the law.
Third, how to strengthen the management of hotels? So how should hotels strengthen management? First of all, some valuables should be kept by the relevant person in charge of the hotel, so that problems can be solved directly. Secondly, it is necessary to have a background investigation on the hired person, so as to fully understand this person's personality. Finally, in the face of such a thing, the hotel must actively handle the negotiation and help customers solve the problem.
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