Job responsibilities of hotel sales department

Job responsibilities of hotel sales department

In a progressive society, there are more and more places where we can come into contact with job responsibilities, including the scope of work, the responsibility to achieve work goals, the working environment, job qualifications and the relationship between various jobs. There are many points for attention in formulating job responsibilities. Are you sure you can write it? The following are my job responsibilities in the hotel sales department. Welcome to reading. I hope you will like them.

Responsibilities of hotel sales department 1 1. Assist the sales manager to do all the work within the scope of responsibilities and post responsibilities, and report to the sales manager.

2. According to the entrustment and authorization of the sales manager, directly participate in and supervise the work in charge to ensure high quality and high efficiency.

In the absence of the sales manager, the agent is responsible for the work of the sales department and presides over the regular meeting to ensure the smooth progress of the work.

4. Care about the ideological and living conditions of employees in the department, assist the sales manager to conduct business training and assessment for employees, and put forward opinions and suggestions on rewards and punishments, appointment and dismissal to the sales manager.

5. Assist the sales manager to consolidate and expand the sales reservation network, win customers and create benefits.

6. Assist the sales manager to complete the monthly work plan and work report.

7. Be responsible for receiving and dispatching, registering, circulating, keeping and replying all kinds of documents, contracts, notices, letters, reports, business files, newspapers and periodicals, and filing them in a timely manner.

8. Be responsible for establishing and saving the work files of employees in this department, and supplement and change their contents at any time.

9. Be responsible for counting the attendance of employees in this department, and receiving and distributing wages, bonuses and various labor insurance articles.

10. Be responsible for keeping, registering, cataloging and sending all contracts of this department to relevant departments.

1 1. Collect and analyze the market information of long private rooms, understand the regional and city property prices and market trends, pay attention to the contract matters of long private rooms, and report valuable information to the sales manager in time.

12, responsible for receiving customers in the tourism market and introducing important customers to department leaders.

13, responsible for the flow control of the tourism team and the coordination of the team's check-in reception, checking and urging subordinate employees to contact and confirm the group room and catering reservation, and notifying them before check-in.

14, responsible for receiving customers recommended by sales representatives outside the region and doing a good job in hotel promotion.

15. Be responsible for confirming the down payment and bank guarantee for the team and overseas direct booking business, and ensure that it is correct.

Responsibilities of hotel sales department: 2 1. Regularly analyze market trends, characteristics and development trends, comprehensively consider economic benefits and social benefits, formulate market objectives, hold marketing seminars under the organization of the general manager's office every quarter, negotiate with front-line business departments to formulate quarterly sales opinions, report them to the general manager for approval, and organize their implementation according to instructions.

2. Visit customers frequently, get first-hand information, and review the visit records of mature companies and new companies submitted by sales staff. According to market changes, provide relevant information for sales seminars and make continuous improvement.

3. Coordinate departmental relations and strengthen horizontal communication and cooperation.

4. Review the annual (semi-annual) plan and annual (semi-annual) work summary submitted by the sales team, reservation center and art group.

5. Draw up the annual (semi-annual) work plan and annual (semi-annual) summary of the department.

6, review the planning scheme of special service activities, organize and supervise the work of employees. Reasonable deployment and use of internal staff, mobilize the enthusiasm of employees, improve the efficiency and level of employees.

7. Sign preferential housing agreements, travel agency housing price agreements and various cooperation agreements, subscription contracts and advertising service agreements.

8. Review the work report and reply to relevant instructions.

9. Check the promotional articles published by the hotel.

10. Coordinate and implement public relations and publicity work inside and outside the hotel.

1 1. We strive to establish the best image of the hotel in front of the public through reception, visits and news media.

12, do a good job in the promotion and publicity activities of various departments internally, manage the art production, and realize the publicity goal of hotel management.

13, receiving important guests, such as VIP.

14. examine and approve the application form for art design, organize and supervise the artists to design and produce art, review the product quality, and maintain the style and reputation of the hotel.

15. Hire and supervise advertising professionals to complete and review major works of art, such as the layout of main banquet venues and large-scale advertisements.

16, responsible for the overall planning and monitoring of hotel service identification and traceability.

17. Follow up the important reception, venue layout and scene atmosphere in the museum.

18. Prepare the gift plan, report it to the general manager's office for approval, and implement it according to the examination and approval.

Responsibility 3 of hotel sales department (1) is responsible for hotel market development, customer organization and hotel room sales under the leadership of general manager and marketing director.

(2) keep abreast of domestic and international tourism market trends, regularly analyze market trends, characteristics and development trends, draw up marketing plans, and organize their implementation after being approved by superiors.

(3) Keep close contact with customers at home and abroad, understand market supply and demand, customers' intentions and needs, actively participate in tourism promotion activities at home and abroad, establish long-term and stable good cooperative relations with customers in various regions, and constantly explore new markets and new customers.

(4) Visit customers frequently, solicit customers' opinions, analyze sales trends, put forward improvement plans according to market changes, master the hotel's marketing policies, and improve the average hotel price and market share.

(5) Coordinate departmental relations, strengthen horizontal communication, and cooperate with reception and sales.

(6) Reasonably allocate and use the internal staff of the department, mobilize the enthusiasm of employees, and continuously improve the work efficiency and business level of employees.

Responsibilities of the hotel sales department. Establishment and management of target customer files

1, business agreement customer information and directory (name, address, contact person, telephone number)

2, travel agency information and directory (unit name, address, contact person, telephone number)

3. Online booking agreement unit information and directory (unit name, contact person and telephone number)

4. Contact information of members (name, mobile phone number, member card number)

5. Frequent visitor data table (name, company, contact information, customer preference, number of stops)

6. Other information (competitor information, frequent visitor ranking table, various agreements, units within 2 kilometers around, office building information, etc.). )

Second, the target customer relationship maintenance

1. Visit the hotel's target customers regularly.

A: Every six months, we will make a "carpet-style" return visit to the units and office buildings within 2 kilometers around to collect customers' opinions.

B: Call/text/visit target customers such as businesses, travel agencies, booking networks and regular customers once a month to collect customers' opinions.

C: Visit three in-store guests every day, collect customers' opinions and fill out the "Telephone Visit Form".

D: Make a written record of the visit every day and fill in the "Work Log".

2. Statistics and analysis of customer opinions

Answer: Collect and count customer opinions once a week (including in-store and out-of-store customers' opinions), understand the satisfaction of customers, form a "Weekly Customer Feedback Form" and reply to written complaint materials.

B: Collect a "guest feedback form and analysis" every month.

Third, the use and management of SMS platform

1. Establish and update the information of member SMS platform in time.

2. According to the hotel promotion activities, contact and cooperate with the SMS platform of the headquarters.

Fourth, meeting contact.

1. Collect, pay attention to and actively follow up the meeting information.

2. Make a "meeting plan" and get in touch early.

3. After the meeting is confirmed, make a "meeting memorandum" and send it to all departments to make preparations for reception, and make overall arrangements and follow up the meeting services.

4. Meeting expenses and collecting customers' opinions.

5. Establish meeting files and do a good job in the aftermath, and contact and pay a return visit regularly.

V. Contact information of travel agencies and online booking centers

1, Travel Agency Team Reception:

Answer: Confirm the group reservation form and contact the tour guide in advance to arrange the room and parking space;

B: assist the team to sign in;

C: Determine the "team breakfast variety" with the restaurant, supervise the breakfast quality and collect customers' opinions.

D: Check-out for the team and settle the expenses.

2. Maintenance of travel agency relationship

A: Call the person in charge of the travel agency every month.

B: In case the head of the travel agency comes to the store, we should do a good job of reception.

C: Vigorously explore new cooperative travel agencies and sign cooperation agreements with hotels.

3. Online reservation center

A: Call the person in charge of each online reservation center every month.

B: In case the person in charge of the online reservation center arrives at the store, we should do a good job of reception.

C: Supervise the front desk to contact the operators of major reservation centers every day (greetings, room status, recommendation). (Ctrip, mango net, Yilong, 12580, etc. )

D: Vigorously develop new cooperative network reservation centers and sign cooperation agreements with hotels.

Sixth, the cooperation of special merchants.

1. As an auxiliary sales method, special merchants contact special merchants to cooperate with the hotel according to the actual situation of the hotel.

2. Sign a special merchant cooperation agreement.

Seven, business data analysis

1. Make statistics and comparative analysis on hotel operation data every week.

2. According to the data analysis, determine the reasonable distribution of hotel tourists.

3, making monthly business data analysis chart.

Eight, sales survey

Investigate and analyze the operation of similar hotels around every week, form a "survey report" and adjust the hotel sales strategy in time.

Nine. Promotion scheme design

According to the operation of the hotel, design a promotion plan every month to ensure the hotel occupancy rate.

X. evening promotion

Follow up weekly 1-2 evening promotions. Communicate with the bar regularly and receive the person in charge.

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