I have paid for the hotel reservation in E Long. Why can't I find the order by calling the hotel?

Now hotels are divided into online booking and front desk booking. If it is booked online, it depends on which website it is. There is always time for payment. Maybe you paid the agent. Mainly check who collects the money. If it is a hotel, it may be that the money is not in place. If it is an intermediary, it may be that the other party didn't help you do it.