What are the duties of the hotel foreman?

(1) Be fully responsible for reception and inquiry in the front office, and supervise employees to provide efficient and high-quality services to guests. Report directly to the head of the front office

Responsible.

(2) Preside over the front office work meeting, upload and issue it, and do a good job of coordination between this department and other departments.

(3) Responsible for handling guest complaints.

(4) Responsible for checking the gfd and working status of employees every day.

(5) Be responsible for mastering the training of employees.

(6) Be responsible for mastering the guest room status of the day and the next day, and check with the reservation department before coming off work.

(7) Check the rooms of guests with special requirements to ensure that these special requirements are taken care of.

(8) Apply for items in time to ensure that there are enough office supplies at the front desk.

(9) Responsible for the production of relevant monthly reports.

(10) Be familiar with all areas of the hotel.

(1 1) Effectively handle emergencies.

job requirement

In addition to acting as a bridge and link, the lobby manager is also a "watchful eye" to supervise the quality of hotels and restaurants. Lobby managers generally require college degree or above, and their majors are not limited. I have received training in service management and hotel management, and know the knowledge of public relations etiquette, psychology, management and hotel business.

Familiar with hotel management workflow and management norms, with strong organization, management and coordination capabilities; Have considerable training ability, strong adaptability and fluent oral English.

Have considerable knowledge and level of catering management and good comprehensive quality; Have good team spirit, pioneering and innovative spirit, strong communication and coordination ability, and dare to take responsibility.