How to choose the job of front desk and pastry shop assistant in star-rated hotels

Just choose the right one according to your own thoughts and preferences.

The front desk is the guest's check-in process: greet the guests when you meet them-for example, "What can I do for you?" -If you check in, please check the reservation according to the reservation name or confirmation number.-After checking the reservation, see if there is any news from other departments (for example, some guests need to pay the laundry fee for their last stay or some guests have arrived by courier and kept it in the concierge. These need to be reminded when the guest checks in)-If there is no news, confirm the room type, check-in days, payment method, whether breakfast or other discounts are included and the special preferences of the guest, and then start to arrange the room after confirmation-If there is no guest history file for the first time, leave a phone number or email address-System ID scanning-Manual input that cannot be scanned or perfected before work-Click Save, click Check-in-print the room list-confirm the room price and check-in. At this time, you can make a room card-tell the guest the amount of deposit to be charged. What is the general pre-authorization of credit card for deposit and room rate-the guest takes out the card or Alipay in cash or scans it with Xiao Huang or pos machine. Those who collect cash as deposit should print the deposit slip for the guest and ask the guest to sign it, give the guest a copy of the deposit slip, and return the cash deposit with the deposit slip when checking out. Other deposit refund methods are directly operated by computers or pos machines-the last step is the PSB face recognition scanning certificate of the public security system-all check-in procedures have been completed here, but you need to ask the guests if they have any luggage to help deliver the room-if so, please ask the guests to download the luggage tag and tell them that the concierge will help deliver it later-hand over the room card with both hands and indicate the direction of the elevator-if necessary, accompany the guests or the hospitality relations specialist to accompany them to the room to introduce the room facilities. -Finally, wish the guests a pleasant stay.-Call the concierge to deliver the luggage and tell them the number on the luggage tag.-Improve the historical information of the guests. If you are a foreigner, you need to improve your passport information-if you have a roommate, you need to input the same information into the management system (the roommate also needs to swipe the card when swiping the card)-if you are paying for other rooms, you need to input the reservation confirmation number or room number of other rooms into the comments of the current room. It is convenient for other colleagues to check-one person needs to connect more than three rooms-10 The rooms above belong to the team and need a group list. Since they are a group, they have a responsible sales manager. During the stay, if there is any uncertainty, all the needs or requirements of this team can be met through this sales manager. The assistant of the pastry shop is responsible for the sales, pre-sale, product introduction and site sanitation of goods.

Every position has its own favorite side, so it is very important to choose the right position according to the principle of liking your life.