Traditional Culture Encyclopedia - Hotel reservation - What should I do if the hotel front desk finds signs of furniture damage during a room check and the guest refuses to cooperate?
What should I do if the hotel front desk finds signs of furniture damage during a room check and the guest refuses to cooperate?
When encountering such a situation, first contact HSKP internally and ask if there is any record of furniture that was requested for repair but not yet repaired in this room. If so, ask what specific furniture was requested for repair. This is for Determine whether it is the guest's responsibility. If the content of the furniture reported for repair is incorrect or there is no repair record, then tell AM what you know about the situation and let AM handle it. The responsible front desk receptionist usually informs the AM of the situation he or she knows in a timely manner, so that the AM will not be left confused and passive.
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