Gfd cleaner training content.

Cleaning staff gfd training content, a company's cleaning staff can be said to be the facade of a company. Many times, when you enter a company, the first thing you may see is the cleaning staff of this company. Therefore, cleaning staff gfd is very important for a company. If training is needed, what is the training content of cleaning staff gfd? Let's have a look.

Gfd training content for cleaning staff 1 I. gfd

1. Work clothes issued by the company must be worn at work.

2. Work clothes should be cleaned every day, without peculiar smell and dirt, and kept clean and tidy.

3. There shall be no littering in the clothes bag, and pants chains and buttons shall be kept intact and buckled.

4. Wear pajamas neatly, don't roll up sleeves and trouser legs, don't gird your waist, don't be shirtless, barefoot, open your chest, wear a vest and coat without buttons.

5. Wear clean brown or black shoes or cloth shoes with low heels and dark socks. Don't go barefoot or wear slippers, sandals, sneakers and high heels.

6, reflective clothing is bright and clean, operation shall not be removed.

Second, behavior.

1. Keep a good mental state at all times, do not doze off, be lazy, smoke, be listless, walk slowly, have a dull eye, and do not engage in other idle activities unrelated to homework.

2. Don't talk loudly, play, make noise, chase and fight during work.

Don't drag tools on the ground or walk on your shoulders. Get your hands off the floor.

Third, politeness.

1, adhere to the service tenet of "quality first, service first", and establish the awareness of quality and safety.

2. When working, the facial expression should be natural, with a slight smile, dignified and steady, neither supercilious nor supercilious, and no stiff and indifferent behavior due to personal factors is allowed.

3. When dealing with passers-by, ask and answer, and answer accurately. When you have unclear questions, politely instruct the traffic police to ask.

4. When talking to passers-by, look at each other naturally, listen patiently, and don't interrupt each other at will; In case of emergency, you should say "I'm sorry" first, and then explain the reason.

5. When you meet the owner you know or other passers-by or the other party to say hello, you should be polite, smile naturally and say "hello". Rude behaviors such as not responding are not allowed.

6, at work, the action should be meticulous, standardized, brisk, not disturbing crash, tools and articles should be put down gently.

7. When working in places where people come and go, tools and equipment should be placed in appropriate places so as not to affect the passage of vehicles or pedestrians.

8. When the work route is blocked by others, if possible, politely say "excuse me, please make way", and if the other party cooperates, immediately say "thank you"; If the other party doesn't cooperate, bypass your position and do something else first, and then make up for it immediately after the other party has left. Don't swear or touch tools on each other's feet or bodies.

9. Wash tools after work every day.

Fourth, labor discipline.

1, go to work on time, and don't be late or leave early without reason. Please apply to the foreman for personal leave in advance, and make it up in time for special reasons, otherwise it will be treated as absenteeism. Sick leave requires a hospital certificate and can only be taken after approval by the foreman.

2, working hours are not allowed to have nothing to do with their jobs.

3, working hours (including eating before work) are not allowed to drink.

Smoking is not allowed during work.

5. Don't rest at non-rest time and place.

6, employees should be within the scope of the designated work area, are not allowed to string post. If it is really necessary for work, you should get the permission of the foreman in advance.

7. Obey the inspection and rectification of the company, the owner and the supervisor. Obey the leader and complete the task assigned by the foreman on time, with good quality and quantity.

8, consciously abide by the company's rules and regulations, take good care of the company's various equipment, facilities, supplies, etc. Damaged or lost machinery, equipment, tools and work clothes shall be compensated according to company regulations.

9, at work, shall not interfere with public order.

10, never quarrel or fight with passers-by under any circumstances.

1 1. Stealing is strictly prohibited.

12. All items picked up within the scope of work shall be handed in, and it is not allowed to take them away without permission.

Cleaning staff gfd training content 2 gfd specification at the front desk.

(1) Introduction:

The front office staff is the vanguard of the hotel and often the first contact point of hotel guests. Therefore, the front office staff are always vigilant in terms of gfd and courtesy, and their every move represents the image and reputation of the hotel. Moreover, because the front office staff is always in a high-profile environment, guests can often see the management level of the hotel from the operation of the front office staff.

(2) Appearance:

Uniforms should be completely clean and fit, and dirty or wrinkled clothes are not allowed.

Hair -M: Hair should not be greasy and scalp, and it should not be too long (the length stipulated by the hotel).

W: Hair should be neatly combed and tied. Don't wear exaggerated hair accessories. Only use light and generous hair accessories, and don't cover your eyes or face with your hair.

Face-M: No beard, a fresh and lovely face and fresh breath.

W: Don't wear too much rouge gouache, just make it a little more beautiful, scan the slices lightly, and apply lipstick and rouge lightly.

Hand-M: No nails, clean nails, no dirt hidden under them.

Woman: Don't leave your nails too long. Not suitable for bright red nail polish. Only light nail polish can be used.

Foot -M: Clean shoes, socks and shoes should be polished before going to work every day.

Woman: Clean shoes and socks. Don't wear colored socks. Wear socks in the color specified by the hotel. Shoe your shoes before going to work every day.

Smell -M: Keep the body smell fresh, and there should be no peculiar smell.

W: There is no strong perfume.

(3) Politeness:

1, at work, always with a natural smile, showing an amiable attitude, can make guests feel easy to approach.

2. Don't make small moves (always mature and steady), cover your mouth when yawning, and don't do indecent actions such as itching, picking your nose, picking your ears and picking your teeth.

Don't chew gum, smoke or eat at work.

Don't doubt the guests, serve them patiently.

5. When handling the counter documents, we should pay attention to the surrounding environment from time to time, so as to avoid the guests standing in front of the counter for a while and the employees still unaware of it.

6. When the guests come to the counter, they immediately put down the documents they are processing, say hello politely, and show their professional training, competence and ability to serve the guests.

7. Listen carefully to the guest's questions. Don't interrupt the guest's narrative at will, and then answer clearly, so as not to answer irrelevant questions. If you don't know how to answer a question, you should say, "Just a moment, please. I'll check and answer your question."

8. Don't make fun of guests if they are unfamiliar with something or can't do as the Romans do.

9. The efficiency of counter staff should be fast and accurate.

10, don't show lazy mood, stand upright, don't shake your body, don't stand against the wall or cupboard or squat on the ground, don't tilt your head, don't make faces and do strange actions.

1 1, except for things that should be confessed at work, no private conversation, no quarrel, no foul language.

12. Do not use the counter phone for personal use without authorization. If there is an emergency, you can ask your boss to use the backstage phone.

13. Use proper words, don't offend guests, and don't need flattery. Your voice should be soft, neither too loud nor too small, and you should clearly express what you want to say.

14. Don't read newspapers and books at work.

15, don't run when walking, be light and silent, and don't make strange movements.

16, try to remember the guest's last name and call the guest "Mr./Ms./Ms. X, hello!" .

17. If the guest's inquiry is beyond his authority or ability, he should take the initiative to make relevant contact for the guest, instead of casually answering with "I don't know" or even ignoring it.