Hotel cashier basic knowledge (hotel cashier basic knowledge workflow)

1. Obey the work arrangement of department heads and foreman, and provide first-class reception service for guests according to the prescribed procedures and standards. 2, prepare for the succession, carefully check whether the equipment work is normal, and do a good job of cleaning and maintenance. 3. Grasp the room reservation situation, actively and enthusiastically publicize the room, understand the reservation and banquet notice of the day, and ensure the accuracy. 4. Quickly and accurately handle the check-in, room expansion, room change and check-out procedures for guests.

1. Obey the work arrangement of department heads and foreman, and provide first-class reception service for guests according to the prescribed procedures and standards.

2, do a good job of succession, carefully check whether the computer, printer, calculator, money detector and other equipment work normally, and do a good job of cleaning and maintenance.

3. Master the room reservation, actively and enthusiastically publicize the room, understand the reservation and banquet notice of the day, and confirm the payment method to ensure accuracy.

4. Quickly and accurately handle the check-in, room extension, room change and check-out procedures for the guests, and take the initiative to explain the room rate to the guests when they open the room to avoid misunderstanding. It is necessary to complete the guest verification procedures and check-in registration.

5. Accurately and skillfully collect guests' cash and checks, print all kinds of bills for guests, settle accounts for guests in time and accurately, and issue invoices according to the reasonable requirements of guests.