Traditional Culture Encyclopedia - Hotel reservation - Can I claim for a lot of cockroaches crawling on the hotel bed?
Can I claim for a lot of cockroaches crawling on the hotel bed?
In the modern market economy, according to the needs of social and economic operation and the dominant position of consumers in the market, the state has formulated clear legislation, which makes the rights and interests of consumers not only become the norms agreed and recognized by the public, but also be confirmed and protected by national laws.
Compared with producers and operators, relatively scattered consumers often become the weak ones who suffer, for the following reasons. This requires strengthening the protection of consumers' rights and interests.
The ways to protect consumers' rights and interests are:
Article 34 of the Law on the Protection of Consumers' Rights and Interests clearly stipulates: "When there is a consumer rights dispute between consumers and business operators, it can be resolved through the following channels:
1, negotiated with the operator;
2. Request the consumer association for mediation;
3. Complain to the relevant administrative department;
4. According to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;
5. Bring a lawsuit to the people's court. "Item 1 of this article, that is," negotiated settlement with business operators ",is the legal basis for negotiated settlement between consumers and business operators.
Law of the People's Republic of China on Protection of Consumer Rights and Interests
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