Excellent deeds of waiters

As a waiter, you must constantly hone your character, improve your moral cultivation, and improve your service skills. The following is a sample article that I compiled the advanced deeds of waiters. Welcome to read! The advanced deeds of waiters Part 1

From this time as a catering waiter, I changed my negative thinking that working as a catering waiter has no future; I established the idea of ??working in a line, loving Yi Xing's thinking makes it clear that whether a person makes a difference does not depend on what profession he is engaged in, but on whether he does his best to do the job he is engaged in. Equipped with my will to work and corrected my work attitude; I know the qualities that a successful waiter should have, thus enhancing my awareness of work. I am determined not to do it, but to be an ideal, moral, knowledgeable and competent person. A disciplined and qualified waiter

I learned the principles of serving guests; the procedures for serving guests; the working rules during service; the procedures for serving dishes at banquets; the skills of holding trays and the pace of walking; laying and setting up the table Precautions; key points in changing ashtrays; precautions in ordering, writing menus, canceling dishes, and techniques for selling dishes; basic methods and procedures for serving drinks and general knowledge of drinks; handling customer complaints and responding to service emergencies Skills; restaurant opening preparations and closing precautions, as well as various service etiquette, catering hygiene knowledge, fire protection knowledge, etc. It laid the foundation for me to become an excellent waiter.

In this part-time job as a waiter, I summed up what it takes to be an excellent waiter.

Love your job: When you love your job, you will do your job happily and more easily. We want diners to receive health, energy and good service. You can make ordinary work extraordinary. The people that companies need most are people who love their work.

Quickly become familiar with work standards and methods: In order for our own business and ourselves to win in the fierce competition, we must be able to get into work as soon as possible and be competent at work to improve work efficiency.

Be diligent: Catering work is mainly hand work, which is usually not too heavy. Do more and you will not get exhausted. Therefore, we must be diligent with our legs, eyes, hands, and heart. Work proactively and look for work proactively. The saying "Everything is possible if you work hard" tells a very profound truth. As long as you work hard, the door to success will be open for you. Restaurant waiter work experience

You must have self-confidence: Compared with money, power, and background, self-confidence is the most important thing. Self-confidence can help people eliminate various obstacles and overcome various difficulties. Believe that you are The best.

To learn to be a good person: To be a good person is to be a dedicated, grateful, helpful and professional person. If you are sincere and work seriously, your career will be more successful

Responsibility: that is Putting the interests of the company first and being responsible for your job; being responsible for your customers and providing them with high-quality products and services; being respectful, even if no one is supervising you, you will do your job seriously. It is an expression of responsibility.

Facing unfairness at work with a normal mind: There is no absolute fairness at work. Opportunities are always equal for those who work hard. If you don’t have a certain ability to withstand setbacks, how can you be a leader in the future?

Team: Giving full play to team spirit is the consistent pursuit of enterprises. The work of catering enterprises consists of multiple divisions of labor, which requires the cooperation of team members. Employees and businesses that are team players and collaborate well are more successful.

This part-time job gave me a very profound experience. I feel that in everything we do, we make a little progress every day: accumulation of sand becomes a tower, accumulation of a little becomes a lot, and many successful people just accumulate A little bit becomes a big thing. Innovating a little bit every day is moving towards leadership; doing a little more every day is moving towards a bumper harvest; making progress a little bit every day is moving towards success. Part Two of the Advanced Deeds of Waiters

Stepping out of school and setting foot in Changlong was a turning point in my life! Changlong is a united and friendly group that has carried out various activities and potential training, allowing us to grow happily at work. And towards maturity, at the same time, Changlong's business is booming and prosperous. In the blink of an eye, I have been working in Changlong for half a year. During these six months, I have learned a lot and changed myself even more. It has also given me training in how I behave and deal with things.

The following is a summary of my work in the past six months:

With the vague goal of working as a waiter in Changlong Hotel, I didn’t understand many things at the beginning, but the foreman arranged for a skilled employee to take care of me! She was very enthusiastic Take the initiative to greet me: "Little sister! Don't be afraid. If you don't understand anything in the future, just ask my sister. If you don't understand, don't ask, then you will never understand." Her enthusiasm and initiative gave me an incomparable kindness and sense of responsibility. I was determined to work hard, not to underestimate myself, and not to let others underestimate me. I believed that I could do what others could do. After more than ten days of hard work, I have made progress in my service work, and I was praised by my supervisor during a regular employee meeting. I feel very happy to be praised for my efforts?

By chance, I was transferred to the hotel front office business center to work. This is my new starting point! The probation period is two months, two It will take me a month to decide whether I am suitable for such a job and whether I can take over the job. When I first started working in the business center, it was during the period when the company was implementing the Six Permanent Management System. At that time, there was a lot of information, but it was too busy for me as a new employee. I often had to extend the time before getting off work. In the end, with the help of my supervisor, I feel very relieved to reduce my workload and complete my work smoothly. After a period of time, under the leadership and guidance of my supervisor, I gradually adapted to this job! Two months later, I became a full-time employee. Since I chose , then I will do my best and go all out to complete my job responsibilities.

The business center is mainly responsible for typing, printing, copying, faxing, phone bills, Internet access, pending air tickets and other services. Since taking up this position, I have treated every guest and every colleague of Changlong with a smile that never tires of service. However, there are some shortcomings in my work and life, such as:

1. When I was out in society, I was timid and didn’t have much exposure. What’s more, I only worked in the business center and didn’t have many opportunities to communicate with my colleagues. When I was with my colleagues, I rarely took the initiative to communicate with them. This may lead to In their eyes, I am a loner, a very remote and indifferent person. In fact, I am an optimistic, straightforward person who is good at making friends! I believe that every employee in the hotel industry should know etiquette, politeness, optimism and straightforwardness.

2. I haven’t booked a flight by myself in half a year of work. I have booked a few with the help of my supervisor. If by chance my supervisor is not at work and a guest wants to book a flight, I am worried that something will go wrong.

3. In the process of typing the information, sometimes the information is so busy that I don’t check it carefully. In fact, sometimes there are typos or one more or less word.

4. I have memorized the mobile phone numbers and phone numbers of the leaders of various departments, but if I don’t use them often, I will forget them over time. Occasionally I have to look through my notebook when I need to make a call.

5. Doing things out of sequence, responding slowly, and sometimes urgent documents are not printed out in time? Part 3 of the advanced deeds of waiters

I have done a lot of things in this hotel without knowing it. In half a year, from the beginning of knowing the front desk to now being independent, I believe that in addition to my own efforts and efforts, it is also the training that I have received from the hotel, as well as the support of old employees and leaders. I have learned a lot in half a year. This well-known business motto in the service industry, "The customer is always right," has been taken to the extreme here. In order to achieve certain financial goals, hotels must not only meet the material needs of guests, but also satisfy the spiritual needs of guests. Therefore, as a hotel operator, we often meet the guests' requirements to the maximum extent as long as they do not violate the law or violate ethics. Therefore, employees will be instilled in the induction training: "The customer is never wrong, it is only us who are wrong", "Only sincere service can bring smiles from the guests". I have always believed that the customer is God, and I have always tried my best to provide the best service possible.

The work at the hotel front desk is mainly divided into reception, room sales, check-in, check-out and fee settlement. Of course, this also includes answering guests' questions, helping guests handle service requests, telephone transfer and other services. The front desk of the hotel is divided into three shifts: morning shift, mid-day shift and overnight shift. The work is rotated. One of them is a full-time cashier, and the other two are assigned the remaining work according to the actual workload. This kind of arrangement is relatively loose. When the workload is heavy, one person can be assigned to cashier, one person to register and promote, and the other person to be responsible for other services and contact work.

It can also relieve the pressure of the cashier, so that the cashier can have a clear mind and make no mistakes. The most important thing is that this way of working allows newcomers to quickly gain experience. When the workload is small, they are guided by their colleagues in charge. When the workload is heavy, they can absorb more experience and grow rapidly.

In the past six months, I have mainly done the following work:

1. Strengthen business training and improve my own quality

As the front office of the hotel, each Employees have to face guests directly. Their work attitude and service quality reflect the service level and management level of a hotel. Therefore, employee training is the focus of our hotel. We regularly conduct telephone language skills training, receptionist etiquette and house selling skills training, as well as foreign language training. Only through training can I further improve my business knowledge and service skills, so that I can better provide customers with high-quality services.

Second, strengthen my sales awareness and sales skills, and increase the occupancy rate

The front office department actively promotes the sales of individual guest rooms according to market conditions. This year, the hotel has launched a series of In the guest room promotion plan, the receptionist flexibly controls the room price according to the market conditions and the occupancy situation of the day in addition to the hotel's preferential policies. The number of individual guests at the front desk has increased significantly, and the occupancy rate has improved. It is emphasized that the receptionist:? As long as the guests who come to the front desk , we must try our best to make guests stay and strive for more occupancy rates.

3. Pay attention to the coordination between various departments

The hotel is like a big family. Friction will inevitably occur between departments at work. The quality of coordination depends on the work. Lieutenant General was greatly affected. The front office department is the central department of the entire hotel. It has a close working relationship with the catering, sales, guest room and other departments. If there is a problem, we can proactively coordinate with the department to solve the problem to avoid the deterioration of the matter, because everyone ***The same purpose is for the hotel. If it is not solved and handled well, it will have a certain negative impact on the hotel.

4. Consider how to make up for mistakes made by colleagues and departments to ensure timely checkout and customer satisfaction.

The front desk cashier is the last department that guests come into contact with before leaving the hotel, so they usually complain to us about various hotel services during checkout, and these problems are not caused by the cashier. At this time, the most taboo Shifting the blame or blaming the department or individual that caused the difficulty is the most undesirable thing. It not only fails to make up for the fault, but also makes the guests doubt the management of the entire hotel, thereby deepening the guests' distrust. Therefore, the intermediary function should be played calmly, and the cashier should explain the situation to other individuals or departments and ask for help. After the problem is solved, the guest's opinion should be solicited again. At this time, the guest is often influenced by your enthusiastic help, thus changing the initial bad impression and even establishing a close and trusting customer-self relationship.

Although a sword is sharp, it will not be sharpened until it is sharpened. Only those who study diligently will not know enough. Only learning can continuously sharpen a person's character, improve moral cultivation, and improve service skills. Let us take vigorous steps and keep moving forward, so that we can reach a sky where we can spread our wings and fly high! Mingya brothers and sisters, work hard for our tomorrow!