What details should be paid attention to in hotel reception etiquette?

First, pay attention to appearance. The clothes of service personnel should be uniform, everyone should wear work clothes, clothes and trousers should be ironed, keep proper lines and wear their own famous brands. Waiters should always have a haircut and shave, and waitresses can make up properly (light makeup).

Second, be polite. Familiar with the use of various honorifics (such as comrades, grandfathers, aunts, gentlemen, ladies, wives, ladies, etc. ) and polite expressions (such as "good morning", "welcome", "your name", "please wait a moment", "sorry" and "thank you". ) Listen to the guest's inquiries patiently and answer the guest's questions concisely and clearly in kind and sincere language. Don't have unnecessary conversations with guests.

Third, smile service. Smile is the expression that service personnel must have in service. The purpose is to make the guests feel kind and warm, so the service staff must keep smiling when they take up their posts. Smiling is natural and generous, from the heart, forming a habit.

Fourth, be enthusiastic. Whenever guests need service, they should be active, enthusiastic and sincere. The things entrusted by the guests should be completed in time, and the promised problems should be solved on time.

Fifth, we should respect our guests. Service personnel must respect the beliefs, customs and hobbies of the guests, do not do things that are taboo to the guests, and do not hurt their self-esteem. Especially for guests who wear strange clothes, behave in a special way and look weird, they don't watch, laugh, comment, whisper, discriminate or imitate. Don't tease the children brought by guests. Sixth, we should observe discipline. During working hours, service personnel are not allowed to get together to chat, nor are they allowed to sit and rest in guest activity places. Do not leave your post, wander around, read newspapers and magazines, do private work, visit guests privately, accept gifts from guests, deliberately make things difficult for guests, and do not rummage through guests' clothes and drawers in the name of cleaning up the room. Don't read the guest's documents, books, newspapers, magazines, letters and other materials, and don't talk about confidential matters. In a word, we should respect our personality and national dignity.