What if the hotel booked by Ctrip does not return? Where can I complain?

1. First of all, if the hotel reservation details state that it will not be cancelled or cancelled within a limited time, it is useless to complain anywhere, because people have written it clearly, and you can't see that it is your own responsibility, because once you book the order, Ctrip's OTA will confirm with the merchant that this process will consume considerable manpower and material resources, and the merchant will also book a room for you as agreed. If you don't go in the end, Ctrip won't say that the business will live in vain, even because of you.

Secondly, Ctrip's reservation cancellation rules have been very tolerant. Even if you cancel at the last second before the cancellation deadline, there will be no problem. If you cancel after the cancellation deadline, it is that you have violated the agreement and it is not easy to complain anywhere. If a lawsuit is filed, it can be successfully lost. If you cancel Ctrip within the cancellation time limit and don't give you a refund, it is Ctrip's responsibility. You can directly sue or consumer associations.

Extended information Ctrip is an online ticketing service company, established in 1999 and headquartered in Shanghai, China. Ctrip. Com has more than 600,000 member hotels at home and abroad to make reservations, and it is the leading hotel reservation service center in China.

Ctrip.com has branches in 0/7 cities including Beijing, Tianjin, Guangzhou, Shenzhen, Chengdu, Hangzhou, Xiamen, Qingdao, Shenyang, Nanjing, Wuhan, Nantong and Sanya, with more than 25,000 employees. From June 5 to February 2003, Ctrip.com was successfully listed on NASDAQ.

Founded in 2008, Starway Hotel is a mid-range hotel alliance founded by Ctrip International. Committed to selecting high-quality hotels in the mid-range hotel market, injecting modern management, customer service and brand concept. There are nearly 100 hotels in more than 20 cities including Shanghai, Beijing, Hangzhou, Suzhou, Chengdu, Shenyang, Ningbo, Dalian, Qingdao, Tianjin, Changzhou, Guangzhou, Zhuhai, Shenzhen, Xiamen, Xi, Wuhan, Yantai, Jinan and Jilin.