Traditional Culture Encyclopedia - Hotel reservation - Summary and harvest of employee training in enterprises
Summary and harvest of employee training in enterprises
Everyone and the team need to make continuous progress in the summary and harvest of enterprise employee training. The development of the times will not stop because of us personally. Training is one of the ways for us to make progress. Let's take a look at the relevant model articles of employee training summary and harvest.
Summary and Harvest of Enterprise Staff Training 1 Experience and Harvest of Enterprise Staff Training I
Credit card marketing should not stay in traditional habitual thinking and practices, but organically combine new marketing concepts and service methods to maximize customer quality.
_ Bank Credit Card Center In order to let our new employees get to know the company faster and adapt to the work, the company specially conducts induction training for new employees. The emphasis on employee training reflects the company's strategic policy of "attaching importance to and cultivating talents". Some people who have done credit card business in other banks before and some people who have never touched credit cards have joined this training. Everyone cherished this opportunity and came to the company early to prepare for the training.
The important content of this training is mainly the introduction of the company's basic situation and bank credit card series products. Finally, by the way, _ bank credit card _ also talked about the civilization and origin of the company, so that we can know the basic operation process of the company in the shortest time, as well as the company's corporate culture, current situation, strategic planning, systematic company marketing concept and other professional common sense. Through this training, we have benefited a lot and have a deep understanding.
In this training, we have a deeper understanding of our jobs and the company's superior resources, so as to adapt to our jobs more quickly, give full play to our own automaticity, and make full use of the company's superior resources while doing our own work. The biggest consequence will be the company's invention benefit. The rapid development of the company is also our personal development. Through training, we know what professionalism and values are, and know a lot of rules and methods of dealing with people, so as to compare with our former selves, realize our own shortcomings and improve them in time, which is very beneficial to our future work development and personal development.
From the perspective of professionalism, everyone should have an entrepreneurial heart. First of all, we must understand that we don't work for the company or the boss. We are working for ourselves. We should believe that we do a good job, have a very warm and sincere hand, two busy legs and a very comfortable mentality.
This is especially true as a core employee of a credit card. On the one hand, don't stick to some traditional sales concepts, be good at breakthrough and creativity, and at the same time, focus on the overall situation and team, and don't be too personal. Then we should pay attention to the current way of doing things, so as to get twice the result with half the effort, reduce unnecessary overtime and do things better.
Professionally speaking, the most important thing in the financial industry is practicality and integrity, which requires us not only to have comprehensive knowledge in professional skills, but also to have a correct grasp and analysis of the market. Our bank has great advantages in banking and other financial aspects. However, compared with Chinese banking business, our understanding of the market is still relatively lacking, and the promotion effect of a product brand often depends on the reflection of the market. We should not only think about how to effectively use the favorable resources of our credit card center for marketing, but also look at the credit card market from a holistic perspective, which requires us to have a deep understanding and understanding of product marketing and market.
Therefore, I suggest that the company can invite some senior marketing or marketing professionals for training and leadership in the future training, so that we can better think about credit card business from the perspective of the market, so as to better serve customers and create better events for the company, and the knowledge level of company employees will be more comprehensive.
In order to better improve the business level and performance, I deeply understand the company's central culture.
As an ancient financial tool, credit card is gradually accepted by more and more people because of its convenience, fashion and insurance. With the development of market economy in China, the progress of national life and the continuous improvement of credit card environment, the credit card market contains a broad development space. However, with the trading banks issuing their own brands of credit cards, how can we make our credit cards fall behind in the highly competitive market? The following is my experience in credit card marketing.
Honesty is the cornerstone of maintaining modern market economy and a bridge to communicate with customers. When dealing with customers, only if you really want to stay, don't do what you say, worry about what customers are anxious and think about what customers think, can you win the trust of customers and get their sincerity. Only in this way can we better develop our credit card business.
Only by communicating with customers regularly and understanding their trends and ideas can we adjust the marketing strategy in time, seize the business opportunities and seize the opportunities in the fierce business war.
Start from the details, have a full understanding of customers before marketing, know what their customers value and need, explore the vast world of cooperation, and at the same time carefully observe, see what people have not seen, think of what people have not thought of, and capture new business opportunities hidden behind things.
From the effect of this training, we can see that the company attaches great importance to our training, and Manager Sun has made a lot of preparations for us, so that we can fully feel the company's attitude and good intentions towards employees in the short-term training, and also let us correct our mentality and work harder in the future!
Details determine success or failure, and mentality determines success or failure.
Experience and harvest of employee training in enterprises II
First of all, I would like to thank the group leaders and our store for giving me a good learning opportunity. I attended the training in X Hotel on X-month. Although the study time was short, I felt really inspired and benefited a lot, which not only broadened my horizons, but also enhanced my confidence. The following are my experiences and thoughts.
First, the creation of an enterprise environment
During the study, the personnel manager showed us around the presidential luxury suite, business standard room, women's room and so on. The hotel planning is unique and elegant. 20 1 Luxurious decoration, spacious and comfortable rooms, excellent interior decoration, all-inclusive room facilities and humanized service will create a perfect effect for guests' stay. The elegantly decorated, elegant and quiet executive floor provides personalized services for guests. 17 The luxurious and beautiful Chinese VIP box, elegant and fresh western restaurant, dynamic bar, magnificent banquet hall and fully functional meeting room, together with innovative food cooked by skillful hands and professional and thoughtful service, will surely provide guests with new enjoyment of fashionable dining. The hotel has a gym, all-weather indoor swimming pool, Lihua Palace nightclub, Finnish Bay sauna and other colorful leisure and entertainment facilities, supplemented by meticulous professional services, which will surely bring new experiences to guests.
Second, the enterprise spirit and culture
Enterprise spirit is the core and soul of enterprise culture. Come _, shuttle through elevators, canteens and staff activity rooms ... Satisfaction, service and smile, speed and sincerity are their ideas, especially their staff canteen has two words: "Pay attention to details and improve service. Strengthen integration and improve services. " The employees of Shiwan love the hotel and care for the guests, which embodies the purpose of the hotel, and the management pays attention to details, which embodies the unique business model. _ fully embodies the spirit and culture of "people without me, people without me, people without me, people without me, people without me, people without me".
Third, the management of enterprises.
In order to satisfy customers and achieve marketing objectives, enterprise management should not consider a certain factor and means in isolation, but proceed from the characteristics of target market demand and marketing environment. Through communication and study with colleagues, I learned something:
1, the environment must have the concept of rigor, meticulousness, dedication and professionalism to create a constantly innovative consumption environment. Just like the management of the staff canteen in Shiwan, it is handled every day, cleaned every day, standardized every day, inspected every day and improved every day. Each post has a person in charge who supervises and urges each other. This rigorous work style is enough to create a good consumption environment.
2. The market creates "the market is as big as the heart", turns the concept of cake into the concept of dough, actively solicits opinions and demands from all sides, contacts customers through discussion, listening to opinions, communicating information, etc., borrows customers' words to make free advertisements for hotels, and opens up a broader customer market for enterprises.
Fourth, enhance corporate reputation.
"Gold and silver awards are not as good as customers' praise, and gold and silver cups are not as good as customers' reputation." The symbol of a successful enterprise lies not only in its high popularity, but also in the high reputation of customers for hotels and the cultivation of their corporate loyalty. In _X, I experienced that _ employees have made great efforts to this end, always showing their products and services to customers, giving them unexpected surprises and a sense of value for money.
Summary and harvest of employee training in enterprises 2 (1) Understanding the group culture.
Through more than half a month's course study, I learned about the development history and corporate culture of the publishing house. I have a further understanding of inheriting culture, spreading knowledge and transmitting happiness.
(B) the emergence of employee professionalism
The study during this period, whether it is the small habits at work, work skills or even the feelings in life, is the most important lesson in my life. Excellent employees of first-class enterprises should have the following characteristics:
1, practical expertise. Knowledge is the accumulation of predecessors' experience, which has its limitations in space and time. Knowledge is vast, and people can't exhaust it all their lives. They can only be pragmatic and get what they want.
2. Professional-oriented vocational skills. Without a major, there is no occupation, and professional skills are the guarantee of professional skills. Only when things are done professionally can work be done professionally.
3. Value-oriented professional concept. Ideas determine attitudes, attitudes determine actions, and actions determine results. Among many concepts, values are the core, values determine the evaluation criteria, and employees' sense of belonging to the enterprise depends on their recognition of corporate values.
4. Achievement-oriented professional thinking. Life pays attention to the process, but work pays attention to the result. The process of life is linked by many results. Without a good result, the process is meaningless. The result-oriented way of thinking is the basis of all working ideas.
5. Dedicated-oriented professional attitude. Only by taking work as a career can we be long-lasting and outstanding. We should treat our work with piety instead of ordinary efforts, but we should try our best. Without a dedicated attitude, there will be no outstanding achievements.
(C) improve the sense of teamwork
In the outward bound training, no matter the initial grouping, team name design, team flag design, duet design, or later crossing the river, falling back and breaking the bridge at high altitude, almost all members are actively making suggestions and working hard to achieve the same goal. There is no gap between us, but we help each other and cooperate with each other. Why can everyone be so United in training? Because everyone's goals are exactly the same, you can highlight the consistent goals of everyone in the team. Put your heart and soul into your thoughts, and you will definitely say it out loud. Only by giving full play to everyone's wisdom can we tap the team's greatest vitality and competitiveness. In this process, we find happiness in our feelings and get sublimation. In the whole process of outward bound training, we are always satisfied with our smooth clearance and cheer for the success of our peers. Everything is so real and so together. Even after the whole training process, everyone is very tired, but everyone is talking happily about the things in training, and they all feel endless aftertaste. Participating in outward bound training has deepened our understanding, enhanced our friendship and enhanced our sense of teamwork. The two-day activities brought a lot of insights and inspirations to everyone, leaving a deep impression and unforgettable memories.
(D) the improvement of personal responsibility awareness
The cultivation of sense of responsibility is a long-term process, and it is also a process of self-awareness awakening. In our work, we should have a kind of motivation to do everything best, have a serious attitude, insist on starting from bit by bit and grasp every detail, so as to make our work fruitful. Work is responsibility, and responsibility is more important than Mount Tai. It is the pursuit of every professional to undertake a responsibility, adhere to a belief and achieve something in the work. "Don't be depressed because of inferiority, and don't relax because of small responsibilities." On the road to work, we should always maintain a sense of responsibility in order to succeed.
The above is my harvest in the training. Through training, the professional ability has been improved, the working mentality has been adjusted, and the role change from students to employees has been basically completed. Finally, thank the leaders for arranging such a perfect training for us, and thank colleagues for their gains and insights! Thank you!
Summary and harvest of employee training in enterprises III. Gains of employees after training 1
I had the opportunity to participate in the two-day and one-night love and wisdom training organized by the group. Through several seemingly simple "games", my life has experienced a new course. The whole training process touched me a lot, and I felt a lot.
First, there are no perfect individuals, only perfect teams.
No matter how strong an individual is, his ability is limited. Only when he is integrated into the team, his strength is infinite. To form an excellent team, the team must first unite, because everyone is a "family", and the most touching thing is always the day when we work wholeheartedly for the same goal, even if we are humble, we should be proud, because countless humble goals add up to great achievements; Secondly, we should learn to learn from each other and learn to be tolerant and understanding. Team members should change more for each other. If they can't tolerate it, they will be compatible. If they can't understand, they will. Only in this way can the potential of their partners be stimulated and everyone can be found to be doing better. In fact, everyone's little progress brings a leap for the whole team. On the contrary, if everyone is not careful, it may bring the demise of the whole team.
Second, life needs passion, and attitude determines everything.
Everyone should have a proactive attitude and go all out to be a man and do things. In life, everyone has too many people and things to face. Maybe your passion is not there, maybe your attitude is a little negative, but if you want to seek a win-win long-term vision, you should consider it from the other side's point of view and give others less "red cards". In addition, I must understand my responsibility, be brave in taking responsibility, take the initiative to invest and go all out. I did it this time, and I got the result I wanted. At the end of the training, I realized that life is so simple and what the real hero is.
Third, life needs love, the heart should always love, and learn to cherish and be grateful.
Time flies, maybe you missed a lot and wasted too much youth, but we should know how to cherish the remaining days, cherish the present and the future, cherish the people and things around us, and cherish the job opportunities and exhibition platform given to us by enterprises. Treating people around us with love, in fact, there is no lack of love in our lives, but we have not been awakened. When you really give and pass on your love, you will find yourself so happy. Learn to be grateful, grateful to all the people around you, grateful to the enterprise and grateful to the society. Thank my parents for giving me life, my teachers for giving me knowledge, my friends for giving me growth, my leaders for giving me support and trust in my work, my colleagues for helping me, my competitors for letting me know myself, for knowing how to face the ups and downs of life, for the enterprises for giving me the opportunity to work and a platform to show, and for those strangers and all the people passing by me. They make me feel that I am not alone.
I know my feelings may not be the deepest, but I deeply know that my life has been awakened and I will go on like this. I believe my life will have a new and higher starting point, and I will walk more calmly and happily!
Reflections on the harvest of enterprise employees after training II
Intense study is the process of self-charging. Summing up the study these days, I feel a lot. It smells good. I'm still unfinished!
Feeling 1: Go further and learn a few tricks to broaden your horizons.
Learn to sum up and plan your life, plan your work, study and life with goals, define the time when you need to improve your goals, conduct quantitative assessment, and let details determine success or failure!
Feeling 2: We can't change the environment, but we can change ourselves.
The same plum blossom, in Mao Zedong's pen, is when the mountain flowers are in full bloom, she laughs among the flowers; In Lu you's eyes, the bridge outside the post station is broken and there is no loneliness. The same is the river, Mao Zedong said, Dajiangdong is a romantic figure through the ages; Li Houzhu, on the other hand, croons and asks how much sorrow you can have, just like a river flowing eastward. In the same situation, people are different, and people have two completely different moods. It's like a paper-tearing game-we assume that we are 40 years old now and expect to live to be 70 years old. We fold a piece of paper into seven parts, each representing xx years, and then subdivide it. Besides sleeping, going out with family and friends, there are also some social activities. So how much actually belongs to work? But we can understand that we can't change the length of life, but we can control the depth and breadth of life. Only in effective time can we strengthen our self-cultivation, experience our words and deeds, capture our own essence, absorb our own nutrition, increase our talents, and extend the length of life indefinitely. This kind of life is meaningful. When we live and work in mediocrity, when we look back on the road we have traveled,
Feeling 3: Diverse thinking and break through the bottleneck.
Once a professor found that one tire of his car had been removed, and four screws for removing the tire had also been removed. Although the professor has a spare tire, he is helpless. At this time, a farmer came over and saw the professor's heart and decided to teach. The farmer removed a screw from each of the other three tires, and then used these three screws to install the spare tire, so that the professor could drive on the road smoothly. This story tells us that no matter what our educational background and position are, we will get different results as long as we make good use of the knowledge we have mastered, disperse our thinking and break through the bottleneck. In our life, we may meet many thresholds. The past is the door, and the past is the threshold. What if the threshold is high?
I have three answers, 1, find a stool; 2. Around a bend; Step 3 turn around. I don't think we will choose to turn around after learning.
Feeling 4: The dream is far away and the road is at your feet.
During the five days of studying in Beidaihe, we all went for a walk and made a big circle around the seaside. Many friends say it's far away. Aren't you tired? In fact, you may not appreciate the fun, just like work, study and walking. Some things are monotonous, boring and boring, but when we look at the scenery and enjoy the laughter all the way, we will forget those monotonous, boring and boring things and replace them with happiness, happiness and long-term meaning. ...
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