Traditional Culture Encyclopedia - Hotel reservation - A short sentence about the hotel.
A short sentence about the hotel.
Hotel reply: Dear ~ ~: Thank you very much for your high evaluation of our hotel service. Our hotel will follow up the number of guests coming to Qionglai and design two sets of tourist routes. Just as you said it was your first visit to Qionglai, we have provided you with the most classic tourist routes in Qionglai. If you stay in our hotel next time, I think our manager will give you another set of tourist routes and bring you a different Qionglai. I hope we can give you another one.
Second, show the latest changes in the hotel. Through the guest's praise, you can reply to the changes of hotel products according to the content of the guest's praise, and you can highlight the difference between your hotel and other people's homes in a targeted manner;
Give me a chestnut: The service in Wen Jun Hotel is very good. I stay in their hotel every time I go to Qionglai for business.
Hotel reply: Dear guests, thank you very much for your recognition of our boutique hotel in Wen Jun. Your last stay in our hotel was last Wednesday. On Monday, our hotel has replaced all linen and towels in all rooms with brand-new linen and towels, and added disposable towels made of bamboo charcoal fiber. I hope we can provide you with a better accommodation experience when you come next time. Welcome to visit next time, and thank you again for your praise.
There are three kinds of hotel evaluation online: 1. Praise, 2 middle reviews and 3 bad reviews; In view of the above three comments, many hotel colleagues seriously reply to the bad comments of the guests, but few people can seriously reply to the good comments of the guests.
Today, I will talk about how to respond to the good comments of guests on such a topic;
In view of the guest's favorable comments, quite correct colleagues think that if the guest gives favorable comments, we can express our gratitude, and there is no need to reply to the guest more. I think we should not only thank the guests for their favorable comments, but also seriously reply to them.
1. For hotel marketers, 7A686964616FE58685E5AEB9313336564361should make full use of the content praised by guests to create and expand more guests' knowledge of the hotel. When replying to the compliments of these guests, we should simply express our gratitude, and we should take advantage of the compliments given by the guests. To create a better marketing atmosphere, you can also use the favorable content of the guests to create the opportunity to stay next time (that is, create secondary marketing), and you can also create more consumer awareness through favorable display;
2. Are there any classic hotel reviews?
1, the hotel environment is clean and tidy, the room layout is perfect, elegant without losing the mood, and the service is thoughtful, which makes people extremely comfortable. It creates a feeling of home for me. No matter how big or small it is, it can be hit by E68A 847E68A 847A643133365646365, and the price is very reasonable.
The waiters in this hotel are polite, warm and thoughtful, and the hotel is richly decorated, so most people don't want to go in.
3. The colorful neon lights of the hotel make the whole city full of color and spirit. Some high-end hotels are brightly lit, the glass curtain walls of some office buildings become huge, and the display screens switch between advertising pictures and advertising slogans.
The most classic sentence in the hotel industry:
1. If you are not serving the guests, then you are serving the people who serve the guests. If you don't serve customers, your job is to serve customers.
2. The way to success: always do more than expected. The simple rule of success, take one more step. Always do what is required, and do a little more. )
It doesn't matter whether the guests are right or wrong, what matters is their feelings. It doesn't matter whether the customer is right or wrong. Their feelings are important.
Guests are not always right, but they deserve to be treated correctly. Customers may not always be right, but they should be treated correctly.
5, small things will affect the feelings of guests. What matters is the little things.
3. What are the classic hotel quotations? 1, with excellent geographical location and convenient transportation. Three subway stations are only a few minutes away.
The hotel has complete facilities, clean and tidy rooms and comfortable accommodation. The front desk staff is very nice and enthusiastic.
Breakfast is good and there are many varieties. Personally, I think it is quite cost-effective. The price is not expensive in the city. The accommodation environment is much better than the express hotel at the same price. The service attitude is standardized and worth recommending. Although the decoration time is relatively long, there is no odor, which is an advantage.
Party member is at the front desk. I didn't expect this. The cost-effective three-star hotel room is very clean. Service Desk Liu Lan provides warm service.
Good attitude and affinity.
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