Traditional Culture Encyclopedia - Hotel reservation - Who knows the tea-making procedure of the teahouse waiter serving the guests! thank you

Who knows the tea-making procedure of the teahouse waiter serving the guests! thank you

As a restaurant or restaurant, it is necessary to have a clear management goal before opening or before a group of new employees take up their posts. In order to achieve this goal, employees must be trained. Make an outline first: Lesson 1: First, each employee introduces himself, including his name, hometown, position, hobbies, etc., so as to enhance the understanding among employees. Lesson 2: Understand the company's rules and regulations, management structure and the basic product features of this restaurant, and explain the employee benefits. Lesson 3: employee gfd, basic courtesy terms of floor service. Lesson 4: Five requirements of catering service and the operation process of restaurant waiters. Lesson 5: Standardize polite expressions and operational procedures. Lesson 6: Floor reception process (detailed explanation) Lesson 7: Understand wine, price and pouring method, and basically understand remy martin cognac, Hennessy and whisky. Lesson 8: Preparation for pre-meal cooking, main materials and other ingredients for pre-meal cooking, and service skills that senior waiters should master. Lesson 9: How to make famous tea? Lesson 10: Service Procedures and Preparations for Large Banquets. Lesson 11: How to be an excellent waiter? Lesson 12: Detailed process of hall service. Employee gfd: 1. The dress of employees is an important part of hotel etiquette. To use a modern and fashionable vocabulary, it is called employee image enhancement. The staff's fresh work clothes will enhance the image of the hotel. Therefore, the basic requirement for employees to dress is "clean". Clean and tidy clothes reflect the mental outlook of employees and the strictness of hotel service. If they dress untidily, they will damage the image of the hotel. 2. In addition to dressing neatly, hair must be combed neatly, shoes must be polished, hands must be washed, nails must be trimmed neatly, and female employees must wear light makeup, not heavy makeup, not bling, and not wearing too much jewelry. 3. Employees should not chat casually, tremble, walk straight and keep their hands crossed on their chests or put them in their pockets. In the service, we should "walk lightly, talk lightly and act lightly". 4. Treat people with courtesy and courtesy, which is the key to good hotel service. Employees should smile at the guests and use polite language. Politeness does not involve any cost. Politeness will bring more benefits. Politeness is to make people.