The hotel refused to refund the man's 5000 wedding deposit. Is it reasonable for the hotel to do so?

The hotel's practice is definitely unreasonable. The client didn't cancel the wedding banquet maliciously. It was because of the epidemic that the wedding banquet was cancelled. The hotel should refund the man's deposit for free.

Things started on February 9, and Mr. Chen from Chongqing planned to hold a wedding for his son. However, due to the epidemic, the wedding banquet had to be cancelled. Last June/KOOC-0/65438+/KOOC-0/0 paid a deposit of 5,000 yuan in the hotel. Now, the hotel refuses to refund the deposit. The hotel said that no matter whether it can be done or not, the deposit will not be refunded. He also said that it was because of Mr. Chen's own health that he could spend money and could not refund it. Mr. Chen really can't accept this statement from the hotel. At present, the market supervision department has been involved in the investigation.

Does the hotel have the right to refuse to refund the deposit? We all know that many wedding banquets have been postponed during the epidemic, and there is nothing we can do about it. Therefore, the general hotel will refund the customer deposit or postpone it. The practice of this hotel is obviously unreasonable. The customer has no right to refuse to refund the deposit because he signed the contract. This attitude of the hotel really means a little hard to buy and sell. If someone wants to refund the deposit, he can't just refund it, but also let others spend it in the hotel. Really speechless.

We also know that the epidemic situation is a force majeure factor. Mr. Chen canceled the wedding banquet because of the epidemic. Although this is his own reason, it is also an undecided factor. So the contract he signed with the hotel can be cancelled, and he can ask the hotel for a refund. If he really doesn't agree, he can only take legal channels. However, everyone still focuses on mutual understanding, and it is not easy for hotels to make money, especially during the epidemic. Mr. Chen should discuss with the hotel manager first and refund as much as he can.

There is something wrong with the hotel's attitude towards solving the problem at last. It looks great. I just won't give you a refund anyway. The way hotels solve problems really needs to be improved. I hope the relevant departments can solve this problem well.