What is the principle of hotel personalized service?

Personalized service is called Personal Service in English, and its basic meaning refers to providing differentiated services with personal characteristics to customers, making them feel proud and satisfied, leaving a deep impression, winning their loyalty and becoming repeat customers.

Personalized service should be truly reflected in the daily management and service of the hotel, not just in a specific project, a rule or a slogan.

For enterprises, it is necessary to establish accurate and complete customer files, strengthen employee training, consolidate communication and assistance among departments, and constantly improve hardware facilities.

As far as employees are concerned, they are required to be familiar with the standardized process of the hotel and the operating rules of each post, familiar with relevant business knowledge, ready to help others, good at understanding the real needs of customers, pay attention to details, and provide advanced and humanized services.

Personalized service does not have an accurate definition and principle for hardware and software. Personalization means innovation! Innovation is supported by hardware facilities ~ ~ ~ For example, private clubs (also known as super-high-class restaurants), garden-style viewing restaurants, courtyard movies & mahjong rooms &; The VIP room in karaoke hall and so on all need hardware support!

Good luck with your work!

The English word for service is "service"

S (Sincerity) Sincerity: All kinds of services are sincere, sincere and unconventional.

E (efficiency) is e (efficiency: the service behavior of staff is standardized and they can be competent for efficiency.

R(ready to serve) service: Have a good sense of service and provide just the right help in advance, at any time and immediately.

V (visible value-added) can be regarded as valuable: through catering products, restaurant environment, reasonable price and enthusiastic help, guests feel value for money.

I (information personality) provides information with unique personality: it tries its best to provide customers with information beyond their expectations and provide personalized services.

C(courtous) Habits and customs: In the service process, the courtesy and propriety of service personnel are reflected through language expression, facial expression, behavior, gfd, clothes, etc., and the personality, beliefs and habits of guests are respected.

E (Excellent) Excellent: If the above six aspects can be perfect, the service quality will be better and better.