What does front desk flying room mean? The main form of flying room

In life, we will hear about the front desk flying rooms. Many people are not very clear about this aspect. To put it simply, hotel flying rooms are obtained by some hotel waiters through some unfair means. For private use, let’s share with you what does it mean to fly a room at the front desk? At the same time, let us also share with you the main forms of flying houses? Let’s take a look at the relevant knowledge, I hope it can be helpful to everyone.

What does it mean to fly a house at the front desk?

Flying a house means that the front desk employee collects money and puts it into his own pocket. It is commonly known as a flying house!

The main forms of flying houses

1. The room fee is not recorded in PMS. Especially for those who rent a room during the hour, the hotel front desk only processes the room card and does not enter the account. After such guests check out, they can arrange for overnight guests to check in and modify the guest information by not checking out, or directly modify the information of the original guest who rented the room. Room changes for new guests will result in a room change. Usually it can be completed by the front desk and guest room ***. The guest checked into the day room at 13:30. The front desk knew that this guest was accustomed to check out within 2 hours. At this time, the management staff was not available for a few hours due to meetings and other reasons, so they did not enter the account and took advantage of this loophole.

After the day room guest checks out, the front desk will leave the hotel without settling the bill, arrange for the overnight room guest to move into the room, modify the guest information, and obtain the day room income yourself. After a day room guest checks out, check-out processing will not be performed in PMS. Wait for another guest to arrive at the hotel, modify the information of the original guest of the day room to the information of the new guest, then change the room, and then destroy the previous guest's bill.

2. Modify the house price. Some hotel service staff have discount authority and require guests to pay a high price to earn the difference; or they may modify the room price without authorization during checkout to seek benefits. The guest originally booked a one-day stay, but actually checked out after only using the hourly room time. The guest checked out based on one day, and the front desk changed the guest's room rate to the hourly room rate, and then processed the check-out.

3. Food and beverage orders. After the restaurant waiter collects cash from the guests, he changes or abandons the menu without paying. After receiving the bill, the front desk clerk will not charge the bill, but when collecting money from the guest, he will charge a lot. This phenomenon is likely to occur when the front desk knows that the guest is about to check out after breakfast or lunch.

4. Flying orders for business expenses. After copying and faxing for the customer, the customer pays in cash and it is not recorded in the account.