Who is more suitable to control the room in the hotel?

It should be collaborative. If the guest booked by the sales department doesn't check in, the sales department should pay the deposit in advance and explain it to the guest. Depending on the room. If the room is empty, stay longer. If the room is tight, you must collect the deposit first. I was at the front desk before, and the individuals at the front desk usually answered directly. If there are more than 6 reservations, it will generally be transferred to the sales department to avoid customers who have reservations or are interested in making reservations. The control of room state is coordinated with each other. Many hotel sales departments and front offices are sworn enemies. They always blame each other and pass the buck. They should communicate and cooperate with each other. For example, if the reservation is not followed up and the deposit is not received in advance, the sales department is a great responsibility, but the front office should also understand. People in the sales department are really hard. On the one hand, they may have various guarantees from their guests, fearing that if they don't check in, they will offend regular customers and cause hotel losses. Everyone should understand each other, which is really difficult.