Traditional Culture Encyclopedia - Hotel reservation - What are the responsibilities and work contents of the room supervisor?
What are the responsibilities and work contents of the room supervisor?
Responsibilities: Responsible for organizing and arranging the cleaning of guest rooms and public areas. Supervise, train and evaluate the cleaning and service work of subordinates according to standards and procedures. Make sure the hotel room is clean and well equipped. Meet the service needs of guests and be responsible for the management of room items. Assist engineers to complete the maintenance projects of guest rooms and public areas.
Job description: Arrange the daily work of room attendants, and rationally allocate users. Check the appearance. Check every room carefully every day, and check the living room to ensure the cleanliness, the replenishment and placement of items meet the requirements, and the facilities are in good condition. The room supervisor holds a regular meeting of room staff every morning. Patrol the public * * * area, keep it clean, smooth and intact, and eliminate potential safety hazards. If the facilities and equipment in guest rooms or public areas are found to be faulty, contact engineering personnel for maintenance in time to check the maintenance quality.
job requirement
1, college degree or above, with a certain knowledge of language and writing.
2. Cheerful personality and strong sense of responsibility.
3. Have worked in the guest room of this ship for more than half a year or have relevant work experience, and have no major responsibilities within half a year, and cannot be ranked second in monthly and quarterly assessments.
4. Have communication, coordination, management and organization skills, have good team spirit, and be able to lead subordinates to complete tasks with good quality and quantity.
5. Be familiar with the guest room production process and daily work of the guest room.
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