Traditional Culture Encyclopedia - Hotel reservation - Self-evaluation of hotel employees
Self-evaluation of hotel employees
1. Have rich working experience and relevant knowledge in guest rooms and restaurants, and be familiar with all aspects and operation procedures of hotel room management.
Second, I have strong working ability. In my daily life and work, I pay attention to constantly strengthening my personal cultivation and professional ability, take "seriously performing my duties and doing a good job in a down-to-earth manner" as my creed, keep a high degree of consistency between my words and deeds and the hotel, and be pragmatic and honest with others. After years of study and exercise, my work ability, organization and coordination ability, judgment and analysis ability and ability to deal with emergencies have been greatly improved. I think I am fully qualified for the job of room supervisor.
Third, there is a strong sense of professionalism and responsibility, a spirit of hard work and pioneering consciousness. I can put the overall situation first and never haggle over personal interests. Can respect leaders and unite colleagues. I also know that in the era of rapid knowledge update, we should constantly learn and equip ourselves and strive to enrich ourselves in all aspects.
Fourth, there is a good age advantage. I am in my thirties. I am healthy, energetic, professional and adaptable. I can adapt to the high intensity and heavy workload and put all my energy into my work.
Fifth, I pay attention to team consciousness. Be able to unite comrades and deal with people. Be more understanding, caring and tolerant. Good at coordinating relations, enhancing cohesion and forming an overall resultant force.
If I were the head of your hotel's housekeeping department, I would seriously do the following work and really be a good assistant to the leader.
First, put yourself in a correct position and be a good assistant. I will respect the leadership and not overstep my authority and offside; Think positively and make suggestions; We should do a good job in hotel rooms, collect all kinds of information for leaders, especially leaders in charge, and actively cooperate with superior leaders to deal with all kinds of contradictions and problems. In addition, I will think more, make suggestions for the leaders, and actively put forward my own ideas and ideas on hotel management. Help leaders broaden and dredge public opinion and make the hotel full of cohesion.
Second, more efforts should be made to dilute the sense of power. In carrying out my work, I will pay great attention to proceeding from reality, seeking truth from facts, not seeking personal gain and being fair. Only in this way can we win the trust of leaders and employees, establish a good image and lay the foundation for our work.
Thirdly, try to coordinate the relationship between superiors and subordinates. My psychological orientation should be reflected in caring for employees and maintaining the overall image of the hotel. In the process of work, we often communicate with them, listen to the opinions of employees, give play to their subjective initiative and creativity, and sincerely support and help subordinates. I want to strengthen theoretical study, cultivate good sentiment, adjust my mentality, improve my quality in an all-round way, establish a good psychological orientation and become a qualified employee.
Fourth, the core of business lies in creating products, and the core of hotels lies in creating services. In daily service, I will strictly demand myself and my employees to provide "five hearts" service according to the service standards of simplicity, convenience, quickness and good service.
Jane: Work procedures should be as simple as possible, work instructions should be as simple and clear as possible, and feedback should be concise and to the point.
Convenience: make guests feel convenient everywhere from entering the store to leaving it.
Quick: The reasonable needs of the guests should be met as soon as possible.
Jay: Waiters should be quick-witted, understand and respond to the guests' behavior quickly.
Good: After receiving the service, guests should feel that "things" are worth the money. Things are hotel products, that is, services
Five-hearted service: meticulous service to key guests, wholehearted service to ordinary guests, considerate service to special guests, patient service to picky guests and enthusiastic service to difficult guests.
Fifth, constantly enrich yourself, learn hotel marketing knowledge, and strive to improve your business ability. Make the management work scientific, standardized and institutionalized, and finally achieve the business purpose of reducing costs, saving expenses, preventing losses and reducing losses, and make the hotel work leap to a new level.
The above information is for your reference when hiring. If you are hired, you will work hard and live up to your high expectations.
Hotel staff are sincere, diligent, rigorous and responsible, with outstanding innovation ability, strong organizational management ability, team spirit and good interpersonal relationship, strong sense of cooperation and adaptability. The study of specialized courses in college gave me a solid theoretical foundation. The extracurricular practical activities I participated in not only accumulated rich social practical experience, but also cultivated good social skills and adaptability, which enabled me to have considerable working ability and confidence in myself.
I am a fresh graduate, majoring in tourism and hotel management in Guizhou Communications Vocational and Technical College.
Lively and cheerful personality, good affinity, good communication with people, wide hobbies, like singing, like constant innovation, the pursuit of new things. Strive to accumulate cultural knowledge and make the best preparation for practice. I take every course seriously. Because I majored in tourism and hotel management, I learned the basic knowledge of tour guide and hotel sales while improving management.
I am very friendly, have a strong interest in hotel management, have a sense of innovation, have a passion for work, have a strong ability to coordinate and organize, have a solid professional basic knowledge, and systematically master relevant theories such as restaurant chain management and management; Familiar with common work etiquette; Have some experience in hotel service. Good English listening, speaking, reading, writing and translation skills; Strong organizational and publicity skills, during school, work and study have been unanimously affirmed by teachers and leaders.
For three years in college, I have been a member of the class life Committee and organized class activities many times. I am usually careful, responsible, dare to take responsibility, steady, honest, enthusiastic and energetic, strong communication and expression skills, strong team spirit, brave in struggle, hard-working and not afraid of difficulties. My life rule is: be serious and work hard. At the same time, I am willing to work with perseverance and a positive and dedicated attitude.
Because I was an independent child, I have a certain understanding of interpersonal communication, I haven't really stepped into the society, and I don't know much, because I have read books and know the importance of sales to a person ~! So I like selling, too. Now I think I'm selling everything.
I am sincere, diligent, rigorous and responsible, with outstanding innovation ability, strong organizational management ability, team spirit and good interpersonal relationship, strong sense of cooperation and adaptability. The study of specialized courses in college gave me a solid theoretical foundation. The extracurricular practical activities I participated in not only accumulated rich social practical experience, but also cultivated good social skills and adaptability, which enabled me to have considerable working ability and believe that I can be competent in my work.
I am a fresh graduate, majoring in tourism and hotel management in Guizhou Communications Vocational and Technical College.
Lively and cheerful personality, good affinity, good communication with people, wide hobbies, like singing, like constant innovation, the pursuit of new things. Strive to accumulate cultural knowledge and make the best preparation for practice. I take every course seriously. Because I majored in tourism and hotel management, I learned the basic knowledge of tour guide and hotel sales while improving management.
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