What do you mean by guests of Ctrip Hotel?

Ctrip hotel guests refer to the guests who check in after booking a hotel on Ctrip. This is a very different group from the guests booked directly by the hotel. Their understanding of the hotel mainly comes from the information on Ctrip. At the same time, Ctrip website will also evaluate and recommend the hotel, so the experience and evaluation of internal guests will also affect the reputation of the hotel.

Ctrip Hotel has a large number of guests. They come from all walks of life and have different requirements for hotels. Therefore, in addition to providing basic accommodation services, hotels also need to provide various personalized services according to the needs and characteristics of guests, such as map guide, scenic spot recommendation, restaurant introduction, free shuttle bus and so on. Only in this way can guests leave a good impression on the hotel and recommend it to others.

Ctrip hotel guests generally need to provide identification and reservation information when they check in. After checking the relevant information, the hotel will provide various facilities and services for the guests. In order to make guests have a better accommodation experience, the hotel will also strengthen its attention and service to guests and respond to their questions and needs in a timely manner. At the same time, the hotel will also require guests to abide by the agreed check-in rules and pay attention to safety, such as not smoking in the hotel, not littering at will, not entering the restricted area of the hotel without authorization and so on.