Ask for the hotel waiter management system.

A Hotel (Hotel) Attendant Management System

First, consciously abide by the rules and regulations of the store, be polite, moral and disciplined. We should be proactive, love our jobs, be good at learning and master skills.

The second is to wear shop clothes, provide listing service, make up and look, behave generously, have standardized language, serve civilized people, be polite and enthusiastic.

Third, the waiter should clean the room according to the procedures and requirements every day, and be careful; It is necessary to manage the items in the room and report the problems in time.

45. During inspection and cleaning, you are not allowed to touch and take the guests' things without permission, and you are not allowed to ask the guests for items and receive gifts; If you find the lost items, you should give them to the public.

Seven, no one is allowed to enter the front desk; The front desk computer should be managed and operated by special personnel, and irrelevant personnel are not allowed to operate it privately; Typing, copying, sending and receiving faxes should be charged according to regulations.

Eight, work time is not allowed to ask for leave, have something to ask for leave from the leadership, are not allowed to shift, shift, are not allowed to play poker, knitting, watching TV and doing things unrelated to work.

Nine, do a good job in security work, especially fire prevention and theft prevention, often check, report and deal with problems in time.

sanitation system

One,

Public tea sets should be cleaned and disinfected daily. The surface of tea set must be smooth, free of oil, water and peculiar smell.

The washbasin and bedpan in the guest room bathroom should be cleaned and disinfected daily. Six, hotels, hotels, public toilets to do daily cleaning, disinfection, and keep no water, no mosquitoes, no smell.

Third, the attendance system

First, employees must strictly abide by the commuting time, and must not be late or leave early.

Second, everyone has two days off every month. They will have a rest when they meet an important reception task, and then they will have a rest. Annual leave is in accordance with hotel regulations.

3. If an employee resigns, he must submit a resignation report in advance, and the new employee can only leave after training. If you can't resign early due to special circumstances, you should inform the foreman in time, and the foreman will ask the manager for instructions.

Four, employees leave, must report to the foreman in advance, in case of staff shortage or important tasks, can not be approved. Leave after the event will be treated as absenteeism.

Five, in strict accordance with the provisions of the shift to work, if there is an emergency shift, in the case of not affecting the normal work, apply to the foreman one day in advance, shift work without permission is regarded as absenteeism.

Six, to cheat sick leave, once found, depending on the circumstances to give absenteeism or dismissal.

Iv. gfd regulations

Instrument:

1, wear the required work clothes during working hours.

2, work clothes should be neat, straight, according to the provisions, fasten coat buttons, pants buttons.

3. It is forbidden to put sundries in the pockets and trouser pockets of work clothes, so as to keep the work clothes crisp. Work clothes should be repaired in time if they are damaged. 4. Attendants should wear black work shoes when they go to work, and work shoes should be kept clean. Wear socks, men are deep and women are shallow, socks should be intact, and shoes should not be worn barefoot.

Waiters are not allowed to wear various ornaments, such as necklaces, bracelets, earrings, rings, etc. 6 when working, you should wear the work number plate in the left chest position according to the regulations. 7, the waiter dressed, should check, and accept the foreman inspection qualified rear can mount guard.

Appearance:

8. The waiter should keep his face clean, his hair neat and his hairstyle beautiful and generous.

9. Men keep their hair, but the collar is not covered at the back and the ears are not covered at the side; Ladies keep their hair, not hanging their shoulders at the back and not covering their eyes at the front. Haircut, shave, manicure, change clothes, wash hands and take a bath.

10, men don't have moustaches and big sideburns; Ladies should not grow long nails, wear nail polish or wear strong perfume.

1 1. Ladies should wear light makeup instead of heavy makeup before going to work.

12. Maintain oral hygiene. Do not eat foods with peculiar smell, such as onions, garlic and stinky tofu.

13, smiling, kind, dignified and steady, neither humble nor supercilious.

Mode:

1, sitting posture

A, the body is straight, the center of gravity is vertical downward, the waist is straight, the shoulders are relaxed, the knees are together, and the hands are naturally placed on the knees. Eyes straight, smiling.

B, when sitting, don't fill the chair (the waiter should take two-thirds of the chair), but don't sit on the side.

C don't lean forward and lean back, shake your legs and cross your feet, and don't cross your legs on the armrest or coffee table.

D don't hold your chest with your hands in front of your boss or guests, cross your legs, shake your legs, and don't sit on your back.

Step 2: Standing posture

First, hold your chest, abdomen, head up, eyes straight, and smile.

B, arms naturally droop or cross in front of you, with your left hand up and your right hand down, to keep the best serve.

C. When the waitress stands, her feet are V-shaped, her knees are close together and her heels are close together. The waiter stood shoulder-width apart.

D Don't lean on your hips, bend your legs or hold posts, service desks and walls when standing.

E. Don't put your hands in your pockets when standing, and don't stretch, do hair and other small moves.

F, when standing, you can't beat your feet, and you can't get together in twos and threes to chat.

3. Walking posture

A, hold your head high, swing your arms naturally, and straighten your legs. The waitress walks slowly, and the waiter walks with his feet parallel.

B, don't shake your head, whistle, eat snacks, and don't fork your pockets when you walk.

C. Don't run and jump when walking, and don't walk among the guests.

Customer d stopped, gave way and nodded.

E when walking in the corridor, you should stay to the right, and you should not use your hand to hold the wall.

F three or more people should go together, not together. Don't talk, laugh or play while walking.

Verb (abbreviation for verb) reward and punishment regulations

1, late for work, leave early.

2. Reading books, reading newspapers, eating snacks, drinking drinks and dozing off during working hours.

3, spitting, littering, scraps of paper and other sundry.

4, not according to the designated employees, wearing casual clothes into the job.

5. Educators who violate various rules and regulations and are criticized.

6. Smoking in the prescribed no-smoking area.

7. Listen to music, watch TV, make personal calls or chat on the phone while on duty.

8. Leave one's post without permission during working hours, string posts or chat together, and bring outsiders into the hotel without permission.

9. The work assigned by the superior is slow or delayed, and the sense of responsibility is not strong and careless, resulting in work mistakes, and the circumstances are minor.

10, in public places or on duty, do not dress according to the regulations, such as wearing the badge askew, unkempt hair, leaning against the wall, etc.

1 1. All unprofessional behaviors such as picking teeth, picking ears, scratching, picking nostrils, looking in the mirror, making up, snapping your fingers, whistling, putting your hands in your pockets, akimbo your hands, and making loud noises.

12, the service is not active, enthusiastic, does not use honorific and polite terms, and does not actively solve the requirements that the guests can put forward, causing dissatisfaction among the guests.

13, employees have violated the rules, and the management personnel on the spot do not correct, stop or perform their management responsibilities, and the circumstances are relatively minor.

14, violating relevant rules and regulations or departmental rules, with minor circumstances.

15. Many unqualified people were found in the health examination.

16. Those who disobey reasonable orders from superiors, fail to complete work tasks or deliberately go slow, and have rude words and deeds to superiors.

17, gossiping, slandering others and spreading statements that are not conducive to unity at work; The lack of coordination and cooperation in the work has affected the work.

18, dozing off on duty to do private work.

19, violating various safety codes, working procedures, operating specifications and various rules and regulations.

20. Unauthorized use of guest items or facilities, and unauthorized flipping of guest items.

2 1, vulgar language, rude to guests, arguing with guests, breaking into guest rooms or leading offices without authorization.

22, the work is not serious, not enthusiastic complaints by guests or leaders.

23. Accepting tips and items from guests without permission, or failing to hand in the left-over items in time.

24. Loud noises during working hours affect guests' rest.

25. Due to personal work mistakes, customer service is affected.

26, in violation of working procedures or rules and regulations of each post, causing hidden dangers.

27. Interfere with others' work by improper means.

28, unauthorized use of guest items or appliances, unauthorized use of central equipment.

29, knowing that property is lost or lost, regardless of not asking, not reporting.

30. Providing untrue and inaccurate reports, forms or materials.

3 1, revealing hotel secrets, losing hotel keys, certificates and other important items.

32. Refuse to accept the reasonable work arranged by the leader and have a bad attitude.

33, dereliction of duty caused by power outages, water cuts, downtime and other major accidents.

I hope the above answers are helpful to you!