What do hotel reservation clerks do? Responsibilities? Thanks

The main responsibilities of the hotel reservation clerk are as follows:

Record guests’ reservation requirements, complete daily reservation changes and cancellations;

Check daily Room status;

Follow up the guest's special request for booking;

Apologise to the guest who booked the room when no room is available, and suggest the guest to make a waiting list;

Passed Accept guest reservations by phone or fax and reply to the confirmation, check E-MAIL and give a reply;

Complete and submit the forecast report within the specified time;

Regularly check online reservations at least twice a day times;

Submit cancellation No-show (guests who gave up the reservation) tracking details report every day;

Check the expected arrival of the next day and fill in the form of special requests, apples or flowers Fruit basket order;

Update the department’s information whiteboard;

Draft a reservation reply fax;

Confirm the customer’s reservation requirements;

Complete other tasks assigned by the department head.

Extended information

The housekeeping center is an important position in the hotel room department. It mainly solves various problems for hotel guests over the phone. Its work is small and cumbersome, and is closely related to the front office. The cashier and front desk reception are also open 24 hours a day. Most hotels now have housekeeping centers, which can save a lot of staff (usually 4-5, depending on the size of the hotel), especially in small and medium-sized hotels. Large hotels usually have a check-in desk or a check-in desk together with the housekeeping center.

Reference materials

Housekeeping center clerk - Baidu Encyclopedia