The customers of our hotel went to other hotels for some reason. What should we do?

This problem needs to be analyzed. If customers just want to taste fresh food, they don't have to be too nervous. I suggest you go to other hotels to see what new marketing tactics they have and what they can learn from them. If an old customer has a bad experience in your hotel, then this concept is hard to calm down. Usually give a big discount, so that old customers can save money and have face. Third, old customers have gone to other homes, so they should think more and find their own problems: 1. Whether the price is reasonable (compared with other economists), 2. Whether the service is thoughtful (emphasizing moderate service and familiarity with service), 3. Whether the equipment is old, and 4. Do you have meals and other entertainment?

In fact, if other hotels want to impress old customers, it is the price and other special services.