What does a four-star hotel mean? Is it expensive?

1. spacious, suitable for reception capacity;

2. Luxurious atmosphere, unique style, elegant decoration, harmonious tone and sufficient light;

3. There is a general service desk suitable for the hotel scale and star rating;

4. The main service desk is marked in Chinese and English, and reception, inquiry and checkout are set up in different sections, with staff on duty 24 hours a day;

5. Provide message service;

6. Provide one-time general bill settlement service (except commodities);

7. Provide credit card services;

8./kloc-provide foreign currency exchange service for 0/8 hours;

9. The main service desk provides hotel service publicity materials, hotel price lists, local traffic maps in Chinese and English, national tourist traffic maps, introductions of tourist attractions in this city and the whole country, schedules of various means of transportation, and newspapers and periodicals suitable for hotel guests;

10. You can directly accept 18-hour domestic and international room reservation, and you can book other domestic hotel rooms on your behalf;

1 1. The hotel and guests have opened safes to store valuables. The safe location is safe and hidden, which can protect the privacy of guests;

12. Set up a doorman to pick up employees, 18 hours to see them off;

13. Provide full-time porters, special luggage carts and 24-hour luggage service. There is a small luggage storage place;

14. Set up a duty manager to receive guests 24 hours a day;

15. Set up a lobby manager to serve in the lobby 18 hours;

16. Set a guest rest place in the non-business area;

17. Provide in-store tracking service

18. Provide valet reservation and taxi service;

19. There are ramps for disabled people in the foyer and main public areas, with wheelchairs. There are toilets or toilet seats for the disabled, which can provide special services for the disabled;

20. Be able to provide services in at least two foreign languages (English is a necessary language). All instructions and services should be expressed in at least both Chinese and English;

2 1. The switchboard operator can provide telephone service for guests in at least two foreign languages (English is the necessary language).

Viii. Guest Room (***2 1)

1. At least 40 rooms (sets) are available for rent;

2.70% of guest rooms (excluding bathrooms) are not less than 20 square meters;

3. Luxury decoration, including luxury upholstered beds, writing desks, wardrobes and hangers, coffee tables, chairs or simple sofas, bedside tables, bedside lamps, table lamps, floor lamps, full-length mirrors, luggage racks and other advanced supporting furniture. The interior is covered with high-grade carpet or high-quality wood floor. Using regional lighting, the illumination of the target object is good;

4. There is a bathroom, equipped with a high-grade pumping bucket, a dressing table (equipped with a washbasin and a toilet mirror), a bathtub with a shower head (shower head is not needed if there is a separate shower room), a shower curtain and a clothesline. Take effective anti-skid measures. The bathroom floor and wall are decorated with luxurious building materials, with elegant and soft colors, zoning lighting and good destination lighting. Have a good exhaust system, 1 10/220V power socket, telephone auxiliary machine. Equipped with a hair dryer. 24-hour hot and cold water supply;

5. There are domestic and international direct dial telephones. There are instructions for use and a local telephone directory next to the phone;

6. There are color TV sets, audio equipment and closed-circuit television broadcasting systems. There are no less than 16 radio channels, including satellite TV programs or self-made programs, with channel descriptions and program lists. The broadcast content shall comply with the regulations of China municipal government. Self-run programs have at least 2 channels, broadcast at least twice a day, and the broadcast time ends at night not earlier than1am;

7. There is a single room;

8. There are suites;

9. A luxury suite with at least 3 rooms;

10. There is a disabled room, and the equipment in this room can meet the general requirements of the daily life of the disabled;

1 1. Stationery suitable for the hotel itself. There are hotel service guides, price lists, accommodation regulations, introduction of tourist attractions in this city, tourist traffic maps of this city, and newspapers and periodicals suitable for hotel guests;

12. Rooms and bathrooms should be cleaned every day 1 time, sheets and pillowcases should be replaced every day, and guest supplies and consumables should be fully supplemented, and they should be cleaned at any time at the request of guests to supplement guest supplies and consumables;

13. Provide turndown service and place goodnight cards, flowers or gifts;

/kloc-provide hot and cold drinking water and ice cubes and free tea or coffee for 0/4.24 hours;

15. There is a mini-bar (including a mini-refrigerator) in the guest room, which provides enough drinks, puts hard liquor in a proper place, and is equipped with drinking utensils and wine list;

16. Guests who receive guests in the guest room can provide additional chairs and tea service upon request;

17. Provide wake-up call service;

18. Provide message service;

19. Provide dry cleaning, wet washing, ironing and repairing services for clothes and return them to the guests within 24 hours. /kloc-provide express service for 0/6 hours;

20. There is a room delivery menu and wine list, providing 24-hour breakfast and dinner room delivery service. No less than 10 kinds of food, no less than 8 kinds of drinks and no less than 6 kinds of sweets, and there are food delivery signs that can be hung outside the door;

2 1.

Nine, restaurants and bars (***6)

1. The total number of meals is suitable for the reception capacity of the room;

2. There are Chinese restaurants with reasonable layout and luxurious decoration. Can provide at least two flavors of Chinese food. After dinner, guests should order food no earlier than 22: 00;

There is a unique, elegant and reasonable coffee shop (simple western restaurant). Buffet breakfast and western-style dinner can be provided. The business hours of coffee shops (or restaurants) shall be no less than 18 hours, with clear business hours;

4. The hotel has an appropriate number of banquet halls or small banquet halls. Can provide Chinese and western banquet services;

5. Have a bar with reasonable location, elegant decoration, characteristics and independence;

6. Supervisors, foremen and waiters in restaurants and bars can provide services in fluent English. Restaurants and bars can provide services in at least two foreign languages (English is the necessary language).