What is the job of the hotel front desk?

Hotel receptionist job responsibilities:

1. Accept the room reservation, input the reservation information into the computer and convey it to relevant departments and posts.

2. Deal with the advance orders sent by the sales department or other departments.

3. According to the working standards and procedures, timely carry out data processing such as scheduled changes and cancellations.

4. Check and verify the reservation information of arriving at the hotel on the same day and the next day, and make preparations for the reservation.

5. Check in for the guests, arrange rooms, and meet the reasonable needs of the guests as much as possible.

6. Change rooms, add beds and check in for guests.

7. Responsible for keeping, making and issuing guest room key cards.

8. Fill in, enter and count individual and team registration forms as required.

9. Keep the front desk clean and tidy, check whether the required forms, stationery and publicity materials are complete, and report to the front desk foreman.

10. Carefully check the guest information entered into the computer by the last shift, and timely and accurately enter the guest information on duty.

Precautions for reception of individual customers at the front desk:

1. Hold the upper end of the accommodation registration form and the lower end of the pen at the same time and give it to the guest for him to fill in.

2. Verify whether the witness cards are consistent, and scan and save the certificate.

3. Check whether the accommodation registration form is complete. If there are missing items or unknown information, you should ask or supplement according to the certificate. If the guest has no valuables to deposit, please sign in the lower right corner of the registration form. And write down the license plate number.

4. Confirm the payment method (debit card, credit card, cash).

5. Give the certificate and room card to the guest together, and remind the guest of the approximate location of the first room.

6. If you have big luggage, please ask the bellman to carry it.

7. Inform the housekeeping department and the general computer room, and input the check-in information into the computer.