Traditional Culture Encyclopedia - Hotel reservation - How old are hotel room attendants?

How old are hotel room attendants?

20 to 35 years old.

1. Job responsibilities of hotel room attendants: obey leadership, love their job, be dedicated, love their industry, and consciously abide by the rules and regulations of the hotel. Receive the floor master key, clean the guest room, and fill in various contents in the waiter's work report.

2. All items in the guest room are clean, tidy and neatly arranged. Disinfect guest room water cups, sanitary ware, etc. in strict accordance with the requirements of the health and epidemic prevention department (first flush, second wash, third disinfection, and fourth cleaning). Replenish all kinds of items needed by guests in a timely manner. Use cleaning equipment and utensils correctly to keep the workspace, work vehicles and various supplies neat and clean.

3. Clean the tableware in the guest room promptly, place it in the workshop on this floor, and notify the catering department to take it back. Understand the customer situation, conduct floor inspections from time to time during the shift, pay attention to doors, locks, and visitor conditions, and keep inspection records. Keep the floors (corridors, escalators, exterior windows, window slots, etc.) clean and tidy at all times.

4. Check the consumption of drinks in the mini bar in the room, accurately count, open accounts and replenish them in time. If you find anything left behind by a guest, report it to the foreman immediately and hand it over to the service center. After the guest leaves the hotel, promptly check whether the room equipment and items are complete and whether there is any damage, and report any problems to the foreman and the front desk in a timely manner.

5. Do a good job in the use and daily maintenance of facilities. Correctly master the use of various electrical appliances, and switch and adjust lighting, air conditioning and other equipment according to weather conditions. Do a good job in shift handover. Hand over keys, room status, and shift records. Listen carefully to guests' opinions and provide timely feedback to the guest room manager with their information and suggestions.

6. Cherish hotel property, practice economy, and complete all assigned matters according to quality and quantity. Work hard to learn business knowledge and continuously improve service skills and service levels.