Hotel management methods and skills

1, control the wastage rate

Any hotel will face the problem of staff turnover. The nature of employees' work and some age restrictions are the reality of employee turnover, but the high employee turnover rate will have a great impact on service quality.

2. Pay attention to morality and carry out humanized management.

The service standards set by the hotel for employees must be observed, and the principles should be serious and strict, so that the whole team can be orderly and standardized, and the punishment should not be soft; On the other hand, employees are ordinary people, so we should pay attention to their ideological trends. The mood of employees directly affects their service enthusiasm. Help and care for employees who have difficulties in life, reflecting the humanization of management.

3. Appropriate use of incentives

Employees who stand for more than six hours every day will have a sense of accomplishment when they do their jobs well. No one wants to fall behind. If a foreman only uses punishment, it is undoubtedly a supervisor. Appropriate incentives will make people accept from the heart and do better.

4, partition management, full authorization

From hotels to floors, if managers don't know how to authorize, it will inevitably increase the difficulty of work.

5. Play the role of the morning meeting

It is a basic content of the morning meeting to summarize the problems of the previous day and arrange the work for the new day every morning and evening, but it also plays a training role and can fully mobilize the participation of employees except the manager foreman.