Can I play mobile phone when I work at the front desk night shift in the hotel?

1. Make clear what to do, what not to do and what has nothing to do with work during working hours.

2. Have a good service attitude, clearly grasp the room state of the guest room, and learn to sell flexibly. There are many double rooms, few single rooms and many double rooms. )

3. Be responsible for your own work and have a serious attitude.

You can't take hotel supplies away or take them home.

5. You can't rest on holidays, eat at the front desk, walk around privately during work hours, make loud noises, and listen to songs online (play mobile phones) during work hours. The front desk can't surf the internet (computer) and will be severely punished.

Two: Front Desk Operation (Points for Attention)

1. Do a good job of reception and reservation.

2. Hand-over should be serious every day, and the accounts at the front desk should be handed over.

You should open the document and sign the name and date of the drawer after selling the drinks. The list of cigarettes, poker and lighters should be clipped and exchanged every day. (Inventory once a week)

If the guest's money has not been taken away after check-out, please register and pay attention to whether you have received the deposit slip or room card. Guests must sign when they come back to pick it up.

5. The night cashier should turn off the lights on time and make a daily report.

6. If there is no deposit for continuing to live, you should inform the housekeeping department to cooperate.

7. If the guest pays enough deposit and stays for several days in a row, it is necessary to swipe the room card.

8. After checking out, if the guest has any lost items, they should register, save and confirm them before giving them to the guest.

9. Check whether the charger, plug-in, room card and ward round borrowed from the room are still in the room. If not, pay for the goods.

10. If you change rooms within half an hour, a cleaning fee will be charged (try to persuade guests not to change rooms).

1 1. Guests who check in to swipe their cards should make it clear that pre-authorization can no longer be done manually, and they can only do it when they get the card. (You can spend money first and deposit about 200 cash as a deposit. )

12. The computer fee (20 yuan) must be entered when the computer room transfers the deposit.

13. After checking out, every room card will be cancelled.

14. Keep the front desk clean and tidy, even if you are busy, keep it clean and tidy when you are free at noon. Newspapers should be packed on time every day!

15. It's time to push the house at noon 1. Don't urge the guests to check out too early! Regular customers can come at 2 o'clock (flexibly). If the guest hasn't come down around 2 noon, it means that he has stayed for a long time or the room phone is not answered, let the housekeeping department check the room.

16. When the guest checks out, he must take a deposit slip. If there is no deposit slip, he can't refund the money (the owner can sign it with his ID card).

17. At noon 1 it's not too early to flush the house. Regular customers can check out at 2 o'clock. If no one answers the phone when it's time to flush the room, let the room attendant have a look.

18. The information of the public security system should be carefully checked (avatar, administrative area, room number, etc. ).

19. The room card should be cancelled every day (group card cancellation).

20. The night shift will last until 7: 30 in the morning.

2 1. The same property or public property at the front desk shall not be used for personal use without authorization.

22. After opening a room for the guest, tell the guest to call the front desk if necessary: 8888 to 0.

23. Don't directly ask the guests what room they want when checking in, but actively promote the computer room and luxury room.

24. Make invoices carefully and check the address, name, amount and consumption name (meal or room rate) with the guests.

25. Rooms opened after 5 o'clock in the morning are not counted as the same day, and you can pay a deposit without paying the house fee.