If you were a hotel owner, would you fire the waiter?

If it were me, I would have to be fired, and both of them would be fired for the following reasons:

1: Lobby manager, as a hotel lobby manager, you not only failed to handle the relationship between the guests and the hotel, but also refused to be an accomplice after knowing your mistake. In this case, you should ask the waiter to apologize immediately. If the waiter is unwilling to face the society for the first time, in this case, you should put the waiter away and take the initiative to apologize. The manager has poor consciousness and is incompetent.

2. Waiter, as a waiter, didn't the manager give you basic etiquette knowledge training? If not, you should at least have the consciousness of respecting people. Even if you are drunk and unreasonable, you shouldn't say guests to your face. At the very least, the guest is God. You should understand the consciousness of the service industry. Even if you just left the society and don't know the rules, don't you admit that there is a problem? What's the use of such a stubborn waiter?

Boss, this boss doesn't seem to know much about business management. I'm afraid it's better to close the door as soon as possible, or I can't stop apologizing. Hahaha, please invite me.