Summary of hotel personal practice: 5 articles.

It's been some time since the internship ended. Looking back on the days of internship, there are joy, excitement, distress, frustration and doubt. The following is a five-point summary of my personal internship in 2022 Hotel. Welcome to read and share.

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Summary of Hotel Personal Practice 1

The days of hotel internship will soon come to an end, and this hotel internship is also my first professional internship. Generally speaking, I have really learned a lot these days: besides the service process and skills of catering, I have also learned how to adjust my mentality, how to deal with the interests of myself and the hotel, how to deal with interpersonal relationships between colleagues and how to deal with customers; At the same time, it also made me realize that as a waiter, I should have a strong sense of service; More importantly, during the two months' work, I deeply realized the hardships of the service staff, saw the prospect of hotel development, and understood the direction and focus of my future study. The feeling of stepping into society is really wonderful. We never dare to express our opinions at school, and teachers always pick out mistakes. Once the tasks in the company are determined, they should be carried out seriously. This really needs us to adapt. Every hotel pays attention to different corporate culture, and this knowledge is exactly what we can't learn from books.

Through this internship, I have mastered some knowledge of the hotel industry, expanded my personal knowledge, enhanced my ability to deal with interpersonal communication in the hotel, and linked what we learned from books with practical operation. This gives me the greatest experience of communicating with people. This made me learn a lot and get a lot. In its place, find its place. In your own job, you should work hard. Only by loving your work and paying for it can you gain something. Finally, I thank the teacher for his guidance and teaching during this time, which has benefited me a lot. Thanks to Four Seasons Hotel Hu Ming for providing us with such a rare internship opportunity. Internship laid the foundation for my future entry into society. It is a platform for me to leap from school to society. Because of their guidance, I successfully completed the internship task. After this internship, I learned how to live and study seriously, how to treat people, and how to adjust my mentality at work. On the road of life, if you don't pay, how can you repay? How can you see a rainbow without experiencing wind and rain? In the future, I will cherish every learning opportunity, bravely challenge, improve myself and make myself mature. I wish Hu Ming Four Seasons Hotel better and better, and sincerely wish our college better and better.

Summary of hotel personal practice II

Hotel service tenet: sincere service:

Respect the guests, win their trust, and strive to create a cordial and enthusiastic service and environmental atmosphere, so that guests feel at home.

The goal of hotel service is to pursue Excellence:

"Create first-class quality", take pride in the excellent brand of the hotel, strive to find their own "extraordinary goals" in the hotel industry, and strive to make the pursuit of Excellence become the oppression and motivation for the hotel to serve guests and strengthen management.

Hotel service tenet: exclusive music group:

Employees love and are loyal to the enterprise and strive to create wealth for the enterprise. Enterprises care about employees, take care of employees and share profits with employees. Only when the enterprise and employees share the same happiness and share the same responsibility can employees have the same goal, condense into a sense of belonging and mission, and contribute wholeheartedly to the enterprise.

Guest priority:

Customer-centered, pursuing Excellence in everything: "creating first-class quality", taking pride in the excellent brand of the hotel, striving to find its own "extraordinary goal" in the hotel industry, and striving to make the pursuit of Excellence become the oppression and motivation for the hotel to serve guests and strengthen management.

Dedicated music group:

Employees love and are loyal to the enterprise and strive to create wealth for the enterprise. Enterprises care about employees, take care of employees and share profits with employees. Only when enterprises and employees share happiness and happiness can employees have the same goal and condense into a sense of belonging around the needs of guests to carry out business activities. Our creed is "guests provide the best"

Summary of hotel personal practice 3

The last half year of graduation is the beginning of our real internship life, the beginning of reporting our achievements in school in the past two years, and the beginning of entering the society. During the eight-week hotel internship, I benefited a lot. In just over 40 days, I not only learned the basic methods and skills of hotel service from hotel staff, but also realized how to communicate and get along with guests and colleagues. I also learned how to adjust my mentality, how to handle my own interests and the interests of the hotel, and how to handle interpersonal relationships between colleagues. At the same time, I was also moved by the selfless dedication of the hotel staff. This not only laid a good foundation for my future theoretical study, but also made me have a good start in my future work.

Through this internship, I have a more detailed and profound understanding of my major and combine it with my actual work and life. Faced with many difficult and helpless problems, it is far from enough to accumulate knowledge through the past universities, because it is only a theory. There is a certain distance between the actual work and the knowledge learned, and the distance from the application of knowledge is even more distant. In the future, we need to further learn relevant knowledge according to the actual environment. Besides, my deepest feeling is that I should improve my communication skills and cooperate with others. A real team is one that can really work hard for others instead of being hypocritical. The purpose of communication is to gain their recognition and trust. How? It all depends on your words and deeds to be impartial, to set an example, and to cultivate one's morality. Therefore, people should be sincere, always think of others, act everywhere, be able to integrate into the group, and not be ashamed to learn from colleagues. If we want to be in an invincible position, we must truly combine theory and ideological knowledge with practical actions. The combination of the two can put myself in the leading position in the shortest time, and then play an irreplaceable role, because I will pay more creation and more value than others. In addition, special attention should be paid to the following points:

1, there must be no language conflict with the leader. The feeling of stepping into society is really wonderful. We never dare to express our opinions at school, and teachers always pick out mistakes. But outside, the superior is always right, which really needs to be adapted. In addition, people who can meet the ultimate expectations of leaders often have better career development prospects. Nowadays, there are many introverted people, and most of their focus in their work is just to try their best to complete anything given to them by the leaders. In fact, they not only have to finish what the leaders give them, but also take the initiative to consider the problem from the perspective of the leaders, which not only solves the problems that the leaders think, but also actively helps the leaders think about the answers or solutions, killing two birds with one stone. Therefore, if they really want to gain a foothold in society, they must learn to adapt and take the initiative.

2, in its place, seek its position. In your own job, you should work hard. Only by loving your work and paying for it can you gain something. Strive to find their own "extraordinary goals" in the hotel industry, and strive to make the pursuit of Excellence become the oppression and driving force for hotels to serve guests and strengthen management. And according to this goal, I made a plan for myself and began to implement it chapter by chapter, making a clear plan for every step of my life. This work plan must be implementable, and every work goal is not empty talk, and it must be achievable. This is not only for the superior, but also for yourself. Only when each goal is achieved will the work be more motivated.

If you are wrong, you must admit it. If you admit it, you have to change it. Only through constant efforts, constant attempts and constant accumulation of experience can we find our own shortcomings, and then when we make up for them, we will really improve ourselves. So I told myself: making mistakes is not terrible, but if I am afraid of making mistakes and don't try, this is the most terrible.

4, constantly improve their own quality. Hotel staff directly provide services for guests, and personalized and standardized services for different objects are the foundation for hotels to improve service quality. Every employee must wear clean and generous clothes, stand upright, have a correct hairstyle, use standard professional service language, be polite, have a gentle tone and be modest. According to my observation, the food and beverage department has no clear requirements for employees' personal hygiene, and employees' awareness of hygiene is not very strong, such as not forming the habit of washing hands frequently. In addition, when guests order, the meal is always late, and the checkout is the same, which makes the guests very impatient.

5. Pay attention to corporate culture. The corporate culture of each hotel is different, and this knowledge is exactly what we can't learn from books. Corporate culture is a symbol that hotels bring to customers. A nation has its own national culture, and an enterprise also needs its own corporate culture. Corporate culture construction is not dispensable, but necessary for the survival and development of enterprises. When the enterprise is facing various challenges, it needs Qi Xin, the owner of the enterprise, to work together and unite to overcome the difficulties. For enterprises that don't have a good corporate culture, they are usually fragmented. When something happens, they will think about their worries, but no one really thinks about the development of the enterprise. In other words, they just don't integrate themselves into the enterprise. It can be seen that the construction of corporate culture is a necessary guarantee for the survival and development of enterprises. Therefore, people who work in hotels must have more knowledge, culture and self-restraint, so that guests should not be influenced by culture all the time. These valuable experiences were gained through practice. People are always like this. Without experience, you will never know what things are like and whether they are really that difficult. So in any case, even if you are completely unfamiliar with something, you must try and do it well as long as you have the opportunity. If you have no experience, you need to do more preparatory work. The other thing is not to be afraid of failure, just do it with your heart. When you are proficient, then success will come naturally.

Perhaps there are still many shortcomings in this internship, but through this attempt, it can greatly promote my future study and work, and also test my level and adaptability through constant experience and attempt. Therefore, no matter what difficulties I encounter in the future, I will not be afraid, because I know that as long as you treat everyone or everything around you with a warm and sincere heart, you will succeed.

Summary of Hotel Personal Practice 4

Time: June 20, 2008

Venue: Guangzhou Garden Hotel

"Ten years of trees, a hundred years of tree people." A year ago, I entered the society as a student. Enter the top hotels in China to study and get in touch with more things. In a blink of an eye, a year passed. I had joy, excitement, distress, depression and doubt, which made me gradually familiar with the organizational structure, personnel relations and corporate culture of the hotel from a fledgling student, and also made me gradually adapt to this society. 1 1 month has passed like this. What word is used to describe it? Isn't it more accurate to use the word "reality"? I picked up my backpack in July last year and came to Guangzhou with an army. Now I have packed my backpack again and prepared to return. It's really not a taste in my heart After all, having been a gardener for 1 1 month, I still have feelings for gardens. So until now, I have always been proud to be a gardener. I want to thank the university and the garden for giving me such an opportunity. From official documents, welcoming guests to concierge department and then to the office run by the hotel party workers' group, I was fortunate to be exposed to completely different jobs in the two departments during my one-year internship. The internships in these two departments have exposed me to a lot of things and also taught me a lot. In the concierge department, I love this job, because I found my true self in this job. In the office of the Youth League Committee, I came into contact with the administrative work of the hotel, learned to do things, and learned to be a man.

I still remember that when I first stepped into the society and walked towards the threshold of the garden, I always thought that learning a little knowledge from books at school would be handy when I arrived at the hotel, but I didn't understand that the greatest knowledge was in life, but the thickest articles were outside books. Now I understand that it was the garden that told us that "time flies like a bird, and things are as new as chess." At home, we only walk flat, we can't climb steep slopes and cross dangerous beaches. We left home and came to a strange metropolis. Sometimes, when we are frustrated, we want to give up easily and even indulge ourselves, but we don't understand that life is really interesting with ups and downs, and it is fascinating with twists and turns. Now I understand that it is the garden that tells us that "mortals are good, but people praise them without praising themselves;" Everyone is evil, and people are destroyed without self-destruction. As an intern, there will be complaints and grievances during the internship. Because we always think that as long as we are sincere and kind to people, justice will be comfortable, but we don't understand that sometimes our good thoughts are not done well, or even we do bad things with good intentions. I know so much because the gardeners tell us by example. Only in this way can we make ourselves more confident and firmly believe that we can get the job we like.

I love what I am doing now, because I have found my true self in this job. When I am still standing in the lobby of the hotel with white hair and greeting our familiar guests, I will feel that this is the greatest satisfaction of our life. I have always been proud that I can be a professional service provider all my life, because we help others every day, guests get surprises from us, and we also find a rich life in the surprises of our guests. We may not have a lot of money, but we are certainly not poor, because we are rich in wisdom, information, responsibility, helping others, loyalty and credibility. Of course, we also have a loving family, which constitutes our life today. In fact, a rich life is not hard to find, it is in every surprise we bring to others.

The internship is over, but we will be proud to be gardeners, and our spirit will certainly bloom like a cotton tree, whether it is our internship now or our future work. We will do our best to continue our mission: to serve our industry, our hotel and even the whole tourism industry in good faith.

Thank my university, thank the beautiful garden hotel, thank Guangzhou, thank the city where I lived for a year, thank you, my friends in Guangzhou, because of you, I will do better, and of course, my father who supports me the most.

After I go back, I will continue my mission, strive for my favorite hotel industry and tourism industry, and encourage the hotel industry in China!

Summary of hotel personal practice 5

I have been an intern in a hotel for two and a half months. In these two and a half months, there are many things worth sharing.

The first thing is that the teachers from our college came to visit us. The teachers stayed in our hotel and we all felt very cordial. Our teacher also brought us some special dishes and coffee, which were light and affectionate. We were really touched. We also held a forum with teachers, and we had in-depth talks with teachers, and learned about the problems we encountered during the internship and our ideas, and also conveyed our ideas to the leaders of our hotel in time. Some problems encountered in our internship have been improved. We also have a deeper understanding of the purpose and method of internship.

I think another thing worth sharing in this half month is that we participated in the training of Shangri-La Love 3. The theme of this training is to cultivate the spirit of ownership. The core of carrying forward the spirit of ownership is "caring", which is embodied in caring and understanding colleagues, caring for guests, being proud of the company, and protecting and defending the company brand. I think the training in Shangri-La can always make us gain a lot and make us think more deeply about our position.

The first point of caring for guests is to carefully observe their preferences, so that guests can always be overjoyed. For example, when we are in the guest room, we can judge how many pillows the guests like to sleep, whether they are hard pillows or soft pillows, what fruits they like to eat and so on by observing some items placed by the guests and leftover fruits. Then we can input the guest's preferences into the guest history file, and we will also fill in the guest preference card, so that when the next guest comes back, we will serve the guests according to their preferences. There is also the need to anticipate the guests in time. For example, a business guest can ask him if he wants a printer, which requires us to observe carefully and serve the guests attentively.

The second point is to understand and care about colleagues. Colleagues in the hotel are all a big family. Without colleagues from any department, there will be problems in the operation of the hotel. So in the training, we filled out the "hero card behind the scenes" and wrote the colleagues you want to thank on the card. I thought it was a good idea, so I thanked my colleagues in the laundry room and engineering department. I want to thank my colleagues in the laundry room, because they wash uniforms and linen for us every day and provide strong support for our work. Thanks to the colleagues in the engineering department, because of some engineering problems in the guest room, our guest room can not be sold until they have repaired it for us, so we also want to thank our colleagues in the engineering department, who are also very hard.

Finally, take pride in being a Shangri-La person and protect and defend the brand of the hotel. At this point, I think this is a reflection of our own self-confidence, but we should also be proud and not arrogant.

I have learned the most and gained the most in these two months, and I want to share it with you. I hope I can harvest something different in many, many and a half months to recharge myself and make my internship life more colorful!

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