Hotel Front Desk Work Plan in 223

1. Work plan of hotel front desk in 223

1. Politeness and etiquette. Including: how to smile, how to provide services for guests, and the language of the guests in the service.

2. The front desk staff also cooperate and unite with the floor staff, which is beneficial to the interests of the hotel.

3. Training of business knowledge at the front desk. Mainly the daily workflow, the daily work at the front desk is very complicated, which can be roughly divided into three aspects: namely, checking in for guests, providing a series of services for guests during their stay in the hotel, including luggage storage and inquiry, and finally checking information for guests and communicating with them.

4. Language. It is forbidden to use local dialects in the usual guest service at the front desk. Why? One is disrespect for the guests, and the other is a bad influence on the personal quality and the hotel, so it is a basic requirement to use Putonghua at all times.

5. Collect and master relevant local scenic spots and the latest information. Most of the guests who come to stay in the hotel come from various cities and abroad, which requires us not only to have a certain grasp of Zhengzhou tourist attractions, but also to have a comprehensive understanding of more scenic spots in Henan Province and even some customs and habits of various countries and ethnic groups. These are the prerequisites for our better service to our guests.

Reception at the front desk is a very simple job, but there is still much to learn. I will try my best to do my work well, and only in this way can I constantly improve and improve myself. On the other hand, the interpersonal relationship, the feelings between the students in school are sincere, and there is not much interest relationship, but when you enter the society, everything you say and do needs to be considered again and again. Of course, I always remind myself to be honest with others, and everyone will be honest with you. I like the feeling of being busy, so that I can enrich my life and reflect my life value.

2.223 Hotel Front Desk Work Plan

1. Maintain service attitude and keep smiling

Attitude is a very serious matter for the front desk reception. If we make a small mistake in attitude, it will probably have a great impact on the hotel, which is something we should take very seriously. Therefore, in the next stage, first of all, we should maintain our service attitude, constantly test our attitude at ordinary times, always reflect on ourselves and sum up ourselves. At work, always keep smiling, giving people a good feeling. Adjust your mentality and take every step steadily.

Second, pay close attention to service etiquette and establish an image

In the front desk job, etiquette needs our attention. The front desk also represents the image of the whole hotel, and my every move symbolizes the taste and grade of the hotel. This is very clear to our front desk staff, so I will pay more attention to my service etiquette in the next period of time, and also set up a better front desk image for myself and lay a good foundation for the image of the hotel.

Third, persist in correcting deficiencies and build up self-confidence

3. Work plan for the front desk of the hotel in 223

1. Do a good job in internal personnel management, with strict system and clear division of labor.

2. On the basis of the existing regular meeting, further deepen the content of the regular meeting, enhance the depth and breadth of the discussion, and build the service quality seminar into a communication platform for all service personnel to learn from each other, share service experience and stimulate their thoughts.

3. On the basis of the existing service level, we will innovate and upgrade the service, focusing on service details and humanized service, improving the entry qualifications of service personnel, improving the salary assessment and treatment standards of waiters, strengthening daily service, establishing a high-quality service window, creating service highlights, and innovating service brands on the basis of brands.

4. The responsibility for goods management lies with people. There are rules to follow, evidence to check, implementation and supervision.

5. Strengthen the maintenance of member customers.

6, strict management system, employment training system, clear job assessment grades, enhance employees' sense of competition, improve personal quality and work efficiency.

7. Enhance employees' awareness of benefits, strengthen cost control and save expenses. Train employees to develop good habits of saving, using water and electricity together, etc., find waste, stop it in time and strictly implement the relevant punishment system.

8. Strengthen the coordination between departments.

9. Pay attention to food safety and hygiene, and do a good job in various safety management.

4.223 Hotel Front Desk Work Plan

1. Know the basic duties of the foreman

Do a good job of supervising, assisting and setting an example.

2. Process and plan of daily work

1. Archive documents and statements.

2. Handling of accounts such as missed accounts, bad debts and credit cards.

3. Weekly work plan and summary.

4, monthly attendance and scheduling, etc.

Third, learn to actively manage

1. Take the initiative to deal with unexpected situations and solve various difficulties in colleagues' work.

2. Set an example and lead employees to carry out and complete various tasks arranged by superiors.

3. Constantly find ways to mobilize the enthusiasm of employees, motivate them to exert their enthusiasm and potential and improve service quality.

4. Observe more, and immediately remind and correct the deficiencies and mistakes.

5. Create a good working atmosphere, and make employees help each other and unite as one.

6, take the initiative to do the ideological work of employees, should be good at communication, will coordinate and give them care and help.

Fourth, self-improvement and improvement

1. Learn various communication skills such as interview, telephone and writing.

2. Change your mind, learn to control your emotions, complain less, be calm and generous, be calm, energetic, analyze things carefully, be diligent in thinking and deal with them decisively.

3, cultivate a strong sense of responsibility, don't shirk and don't make excuses.

4. Learn how to manage effectively.

5.223 Hotel Front Desk Work Plan

1. Strengthen staff's business training and improve staff's comprehensive quality

Every member of the front office is the image window of the hotel, not only the overall image should be able to stand the test, but also the business knowledge and service skills reflect the management level of a hotel. If you want to keep business knowledge and service skills on the same basis, you must do a good job in training. If the training work fails to keep up, it will easily lead to employees' lack of enthusiasm for the work and lax business level. Therefore, the company plans to conduct necessary training once a month according to the progress and application of employees' business acceptance, and the training methods are mainly biased towards teaching and on-site simulation. At the same time, submit the training summary of last month and the training plan of this month to the General Office and the Human Resources Department before the 5th of each month for supervision.

2. Strengthen employees' sales awareness and skills, and improve occupancy rate

After xx years of ups and downs, the hotel's hardware facilities have become obsolete and aging with the passage of time. Facing the hotel industry market in Jiangmen, the competition is fierce, which can be said to be a long way to go. Due to the obsolescence and aging of the hotel's hardware facilities, engineering problems often affect the normal service to the guests. For high-grade guests, a part will be lost with the appearance of newly renovated and luxurious hotels. As a member of the hotel, I know that the guest room is one of the important departments of the hotel's economic income generation and also a profit department, so every member of the hotel has the responsibility and obligation to do a good job in sales. In order to do a good job in sales, we plan to train the front desk receptionist on the ways and methods of selling houses and practical skills, and at the same time instill the instructions of the hotel leaders, emphasizing the purpose that employees should try their best to keep the guests as long as they are at the reception desk, so as to strive for the occupancy rate of the hotel as much as possible and improve the economic benefits of the hotel.

3. Strengthen the management of all kinds of reports and customs declaration data

This year is the Olympic year. People from all over the world will come to China in China because of the Olympic Games. Facing the sudden "attack" from people from all over the world, as the reception department of the hotel industry, in order to ensure the normal work of the hotel, our duties will strictly require the reception desk at the front desk to do a good job of registration and uploading, and the front desk will check in every guest according to the regulations of the Public Security Bureau, and input the information into the computer. At the same time, a special person will be appointed to take charge of guest information and related data reports.

4. Respond to the slogan of "saving energy and reducing consumption" advocated by hotel leaders

Saving energy and reducing consumption is a slogan that many hotels have been calling for, and this department will also respond to the call of hotel leaders, strictly requiring every employee to make good use of every piece of paper and pen, trade in the old ones, and collect and cut the waste papers into volumes for emergency use in front-line posts. At the same time, the lighting in the lobby, the on-off control of air conditioning, the power consumption in the office and the computer power consumption in the front desk department are reasonably adjusted and planned.

5. Keep the habit of communicating with employees, so as to get closer to each other's understanding and facilitate the development and implementation of work.

Plan to talk to employees in various positions of the department every month, mainly focusing on work and life, so that employees can find someone to talk to in their own work department, and according to the reasonable requirements put forward by employees, they will try their best to solve the problems in their hearts as their own. If it can't be solved, it will be reported to the hotel leader. Let employees truly feel that they are respected and valued in the department and in the hotel.

6. Do a good job in quality inspection within the department

It is planned to conduct quality inspection for the employees of the department once a month, mainly to check the gfd, manners, post operation skills and adaptability of employees in each position. The quality inspector consists of the assistant manager in the lobby of the department, the foreman of the division and the manager. If there are problems in the quality inspection, it will be rectified within a certain time, and if the rectification is not completed within the specified time, the individual will be fined.