Do I need to compensate the guests for the power failure of the hotel elevator?

Legal analysis: whether the hotel elevator needs to compensate the guests for power failure depends on the situation. If there is a large-scale power outage in the power sector, the guests are not injured and do not need compensation. If the power failure is caused by internal problems in the hotel, it is necessary to compensate the guests when they are hurt. The hotel should try its best to maintain and manage elevator facilities. If the consumer is trapped in the elevator for no reason, the hotel should first confirm the safety of the personnel, and at the same time keep a dialogue with the trapped personnel, and can give appropriate compensation afterwards.

Legal basis: Article 11 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests. Consumers who suffer personal or property damage due to purchasing or using commodities or receiving services shall have the right to compensation according to law.