Traditional Culture Encyclopedia - Hotel reservation - Responsibilities and work contents of administrative assistant
Responsibilities and work contents of administrative assistant
Responsibilities of administrative assistant: 1. Responsible for the recruitment, appointment, reception and interview of candidates;
2. Handle the employee's entry formalities, sign, renew and manage the employee's labor contract;
3. Establishment and management of employee files within the company;
4, responsible for coordination with other departments, completes the information upload and release;
5. Be responsible for the administration and logistics related work of all departments of the company;
6, responsible for attendance and salary performance accounting;
7, responsible for some daily administrative affairs, cooperate with the superior to do a good job of administrative personnel;
8. Be responsible for formulating and supervising the implementation of enterprise management rules and regulations, administrative personnel management system, workflow and performance appraisal system;
9. Responsible for organizing corporate culture construction, including company celebration, annual meeting arrangement, meeting organization, cultural and sports activities arrangement, etc.
10, assist superiors to formulate job descriptions of various departments, and supervise their implementation after approval;
1 1. Assist superiors to make employee training plans, including new employee training and training plans for all employees;
12, responsible for training new employees on enterprise system and culture, and establishing enterprise image;
13, responsible for assisting the recruitment of personnel in various departments, including recruitment process, interview records, screening and recommendation;
14, formulate the promotion and demotion strategy, and supervise the implementation after approval;
15, formulate salary increase and decrease strategy, and supervise the implementation after approval;
16, responsible for the aftermath of resigned employees, including office supplies, keys, attendance accounting, resignation certificate, contract termination, etc.
17, responsible for the management of labor contracts, confidentiality agreements, house lease agreements and various personnel administrative documents;
18, assist all departments to make holiday work arrangements, including duty arrangement, door and window inspection, computer power failure, etc.
19, responsible for the management of enterprise asset allocation (including office equipment and office supplies), including inventory, maintenance and registration;
20. Handling of other emergencies.
The job of the administrative assistant is to help and serve all kinds of administrative affairs of the company's employees, such as booking plane (car) tickets, contacting various training matters, contacting and managing the company's transportation shuttle bus service, canteen catering service management, contacting external property management to urge them to better serve the company, and contacting and coordinating various group activities such as group trips, training, company sports meetings, annual meetings and parties. It also includes managing and organizing the supply of office stationery and the management of office facilities.
Specific work:
1. Assist the manager of the administrative department to complete the company's administrative affairs and daily affairs in the department;
2. Assist in reviewing and revising the company's management rules and regulations, and organize and manage daily administrative work;
3. Supervise the implementation of various rules and regulations;
4. Participate in the performance management and attendance of the company;
5. Implement rewards and punishments;
6. Assist the manager of the administration department in housekeeping and safety management, and provide timely and effective administrative services for other departments;
7. Meeting arrangement: make preparations before the meeting, make meeting minutes, and sort out the contents after the meeting;
8. Responsible for sending and receiving express mail and fax;
9. Participate in the company's administrative and procurement affairs management;
10, responsible for the collection and distribution of office supplies of all departments of the company;
1 1, do a good job in material collection, file management, document drafting, document formulation, document sending and receiving, etc.
12, contact and receive relevant departments externally, receive visitors, answer phones, answer inquiries and pass information internally;
13. Assist in interview reception, meetings, training, organization and arrangement of company collective activities, holiday appeasement, etc.
14. assist the manager of the administration department to do a good job of coordination among various departments of the company.
After more than a month of continuous learning and the care and help of colleagues and leaders, I have completely integrated into the big family of xx Company, and my work skills and work level have been significantly improved. Now I will briefly summarize the work in the past year as follows:
First, adapt to the characteristics of office work with a down-to-earth working attitude.
As an important hub department in the operation of enterprises and institutions, office is a comprehensive department that communicates, coordinates and handles internal and external work, which determines the complexity of office work. Due to the shortage of staff and heavy workload in our office, I worked with three colleagues, Qi Xin, and tried my best to learn from them in time when I met places I didn't understand, and completed all the tasks assigned by the leaders with high quality and efficiency. During this half month, I didn't meet many kinds of activities and receptions, but I was able to actively cooperate with my colleagues to do a good job in logistics support, and I tried my best to do it in one place, no matter how much I did, I just wanted to do the things assigned by the leaders well.
Second, strengthen study and pay attention to self-cultivation and quality improvement.
Leaders require us to have advanced ideas and look at everything with a scientific development view in order to adapt to the future development of the company. So I constantly improve my professional level by studying the Internet, books and various documents. In the work, we can proceed from the overall situation of the unit, proceed from the overall interests of the unit, think of everything for the unit, help each other among colleagues, maintain a harmonious working atmosphere, and form a harmonious and tacit working atmosphere. In addition, I also pay attention to drawing nutrition from my work and real life, and earnestly study relevant business knowledge such as secretarial writing, scenic spot construction and development, publicity and promotion, and file management. At the same time, learn from leaders and colleagues with an open mind, learn from each other's strengths, and enhance service awareness and overall awareness. For office work, I can think ahead, and I can plan, operate and execute any work quickly.
Third, insist on being a person in advance, strive to do a good job in daily work, and serve employees and tourists enthusiastically.
In order to do a good job in daily work and warmly serve all employees and tourists, I have made the following efforts:
1, attendance, can arrive at the office ten to twenty minutes in advance every day, make good preparations before going to work, and clean the offices of the two leaders in time.
2, document processing, in strict accordance with the provisions of the state institutions document processing procedures. When issuing a document, it can be handled in strict accordance with the procedures of drafting, reviewing, countersigning, issuing, printing, stamping, registering and issuing a document; When receiving official documents, they shall be handled in accordance with the procedures of registration, planning, batch handling, distribution, urging, filing and filing, and there shall be no mistakes in handling official documents.
3. Filing of paper documents and electronic documents. In my work, I pay special attention to the sorting and preservation of paper materials, and timely save and archive the useful ones and destroy the useless ones. Because a lot of paperwork is computer work, I set up a personal work data file in the computer. And every Friday, I will classify the materials I have worked for future reference.
4. In dealing with the relationship, I can take the initiative to fill the position at work. And can strengthen communication, close cooperation and mutual support with other departments to ensure that there is no mistake in the overall work. In my work, I set a working principle, that is, my work should be completed with good quality and quantity, and things that are not within my scope of work should be completed on time with the cooperation of other personnel, so as to take the initiative to help and serve warmly.
5. In system construction, the concept of "giving priority to scientific management, supplemented by humanistic care" is adopted. In order to strengthen the management of people, finance, materials, law and environment, the new director, shortly after taking office, concentrated on comprehensively revising and perfecting more than 20 systems such as various management systems and post responsibilities according to the spirit of the meeting, highlighted system management and strictly followed the rules, which made certain contributions to the institutionalization and standardization of management work. Moreover, the perfection of these management systems fully embodies the management thought of dealing with things rather than people, and makes all the work in the bureau orderly.
Fourth, be strict with yourself and always be vigilant.
At work, I try to sum up everything, and constantly explore and master ways to improve work efficiency and quality. Because I am still a new comrade, I have insufficient experience in dealing with people and working experience. In my daily work and life, I can learn from old comrades with an open mind, ask them for advice, learn from their strengths, reflect on my own shortcomings, and constantly improve my political and professional quality. I always remind myself to be sincere with others, to have a correct attitude, and to actively find ways. No matter how big or small, I will try my best to do it. At ordinary times, we should always ask ourselves to observe labor discipline, unite with comrades, start with small things such as cleaning, and be strict with ourselves. Treat everything with the belief of not seeking success, but seeking nothing.
Verb (abbreviation of verb) has its shortcomings.
1. I am not serious and responsible for my work, and my post awareness needs to be further improved. You can't be strict with yourself, and you can relax yourself at work. Because of the complexity of office work, things must be handled quickly, accurately and accurately. In this respect, I still have many shortcomings, for example, I didn't grasp the key points when taking the minutes of the meeting, and the records were incomplete, which led to the omission of some important contents.
2. Not fully familiar with working procedures, not fully familiar with their own business, and not forward-looking and responsible for their work. As a result, you will occasionally encounter haste in your work, and even some mistakes that should not appear.
3, lack of care, not careful enough. Secretarial work is relatively simple but varied, which requires me to be careful, professional and thoughtful. In this respect, I am not careful enough, and sometimes I am careless and careless.
Sixth, the direction of future efforts.
1. In the future, we need to consult leaders and colleagues with an open mind, coordinate and communicate with you more, think, plan and learn from each other from the general trend and pattern, and improve our work level.
2, must improve the quality of work, to have a strong sense of professionalism, a high sense of responsibility. After everything is finished, we must think and summarize, so that the work can be really planned and implemented. In particular, we should find out the shortcomings in our work and be good at self-reflection.
3, love their jobs, can't work for the sake of work, in daily work to take the initiative rather than passive response, to actively carry out the work, abandon the impetuous waiting mentality, good at planning and doing things, willing to do things, dare to do things, can do things, can do things.
4, usually need to pay more attention to exercise their listening ability. In daily work, meetings, leadership speeches, etc. , to have concentrated attention, sensitive response, profound understanding, solid memory, comprehensive wit, delicate taste; In the process of doing things, don't say unfounded words, don't do uncertain things, don't make promises easily, and keep your word. 5. Pay attention to cultivating one's comprehensive quality, combine political theory study with professional study, improve one's political quality and professional ability, make contributions to the future of the scenic spot and make greater contributions to one's career.
In a word, with the joint efforts of the three of us for a year, the work in the office has made great progress than before. I feel that my ideological understanding, business and theoretical knowledge have improved significantly. These advances are inseparable from the strong support and help of new and old comrades in the overall situation. I learned the hard-working and hard-working professionalism from the old comrades, and also increased my confidence and efforts from the energetic new comrades. Here, I sincerely express my gratitude and respect, and sincerely hope that in the future work, the bureau leaders and colleagues will continue to give me care and support, and please criticize and correct my mistakes in work and life. In the new year, I will work harder, develop my achievements and correct my shortcomings.
Summary of Administrative Assistant (2) Unconsciously, I have been in xx Hotel for almost a month. During this period, with the care and help of my leaders and colleagues, I diligently and practically completed my work and successfully completed all the tasks assigned by my leaders. I have improved in all aspects, but there are still some shortcomings. I need to continue to study and accumulate work experience in the future, and use my knowledge to make up for my remaining defects. Here, I would like to express my sincere thanks to the leaders and colleagues who have cared about and helped me! Below, I will make a simple summary of this month's work:
1. Responsible for typing and copying, sending and receiving documents, using and keeping materials and seals.
Document management: according to the needs of the work, make various forms and documents at any time, and at the same time complete the printing, copying and scanning of the instruction documents of various departments. Upload and publish the notices and documents issued by the company in time.
Second, establish employee files.
1. In this month's time, I unified the employee files of the company and made detailed statistics on the electronic files.
2. In the file management of employees in each department, the paper version and electronic version should be backed up respectively, and all incomplete information should be filled in and updated in time.
3. Update the address book in time so that leaders and employees can refer to it in the future.
Third, be responsible for employee attendance.
When I first arrived at the company, I was responsible for the company's attendance statistics. In the process of implementation, I adapt to the company's policy arrangement as soon as possible, make statistics on attendance as true as possible, and make a payroll according to the attendance system at the end of the month.
Four. Answer external calls
Knowing the priorities of things makes things more organized. Office is an important hub department in enterprise operation. It coordinates and communicates a lot of work inside and outside the enterprise, thus giving information, which determines the complex characteristics of office work. Every day, in addition to their own work, there are often unplanned things that need to be dealt with temporarily, and they are generally urgent, so people have to rest assured and get rid of the work at hand first.
Although some achievements have been made in the work, mistakes are inevitable. In order to avoid the recurrence of similar mistakes, we should constantly sum up experience in our daily work. And actively consult and learn from leaders and colleagues. It is not easy for everyone to work in the same company. Can get along well with colleagues in daily work, and can actively cooperate with and assist other departments to complete the work.
Five, the work harvest
1, the work sensitivity has been improved, and I can actively report the work progress and results to the leader.
2. The ability to adapt to work has gradually increased, and I am now very adapted to the work arranged in the later period.
Six, shortcomings in the work
The reception and service for foreign guests are not warm and generous enough. As an administrative assistant, it is my duty to do a good job in reception. Because I don't have enough experience in this field, I don't receive it very well every time. In the future reception work, strive to be warm and thoughtful, patient and meticulous.
The next work plan: according to the shortcomings in the above work, constantly improve, improve self-awareness and work efficiency, and strive to do everything well in the work!
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