How do star hotels solve customer complaints?

Be the first to apologize immediately, help the guests clean clothes or buy one directly at a loss, and invite the guests to check the improvement of our service level next time.

Of course, the last one is to apologize first. Because the guests are unhappy, this meal can be discounted within your authority (20%, 60% or 50%, or even free) and it shows that the sanitary environment of the restaurant is actually very good. However, although it was an accident, it also means that this kind of thing will be taken seriously and handled to prevent it from happening again. Finally, guests will be given a meal discount coupon. Please check the dishes next time and look forward to your comments and suggestions.

Something happened to a star-rated hotel, which is a major event that affects future business. At present, we don't care about solving the cost, the key is the sincerity and speed of solving the problem, and we can't neglect the guests.