How to describe the inspection of key places by grid workers

According to the query of People's Daily Online, grid members visited key places, which are described as follows:

1. During the visit, tourists should inspect key places such as residential areas and hotels, remind residents not to be deceived during holidays and play, and help solve their practical difficulties. The difficulties and problems reflected by residents need to be registered and reported jointly with other departments.

2. During this grid visit, we always reassured the masses, listened carefully to their difficulties, needs, hopes and anxieties, constantly aimed at improving their satisfaction and happiness, and finally formed a harmonious and stable community atmosphere.